The Gemba Walk – A Tool IT Management and Leadership
A management technique known as “The Gemba Walk” is about getting managers and leadership out of their offices and into the workplace. An Information Technology department by nature is in a constant state of change. For this reason a Gemba walk is a good way for IT managers and leaders to stay in touch with everything that goes on in the workplace. The idea behind the post “The Keys to Successful... Continue Reading The Gemba Walk – A Tool IT Management and Leadership
Are Companies Tightening the IT Belt Too Much?
The current economic environment has caused many IT departments to tighten their belts. But have they taken it too far? Do they risk not being able to meet the present and future needs of the business for the sake of cutting the bottom line or even put the company at risk? A recent survey commissioned by Microsoft and done by Harris Interactive reveals that American IT departments plan to spend only... Continue Reading Are Companies Tightening the IT Belt Too Much?
Find CIOs to Follow on the CIO Twitter Dashboard
Twitter can be a useful tool for networking, news and gaining insight from interesting people. Recent events in Iran has shown Twitter can also be a better resource for news and information that the mass media. Over the past week I have been visiting Twitterfall reading the tweets on the #iranelection hash tag. Finding people on Twitter who share your interests can be challenging with all of the “noise”... Continue Reading Find CIOs to Follow on the CIO Twitter Dashboard
Zephyr v2.5 Software Test Management for the Enterprise
Software quality assurance (QA) ensures that quality software is produced, delivered on time and within budget requirements. Software must meet or exceed the expectations of the end use and be maintainable. The best way to ensure your department is producing quality software is end-to-end management of the testing lifecycle. A comprehensive test management system gives you the tools to manage every... Continue Reading Zephyr v2.5 Software Test Management for the Enterprise
Service-Now Wins 2009 Service Desk Institute Award
Service-now.com, the pioneer of modern SaaS for IT service automation, today announced it has been named the winner of the Service Desk Institute 2009 IT Service & Support Technology Supplier of the Year award. For the first time ever, SDI surveyed end users to determine the IT service management market’s favorite vendors. Service-now.com and three other vendors were selected as finalists for... Continue Reading Service-Now Wins 2009 Service Desk Institute Award
Free Microsoft Press E-Books Offers for June
Microsoft Press continues to celebrate their 25th anniversary with two more free e-books for the month of June. This will be the last month and the offer ends June 24th. Did you know the first Microsoft Press book published was “The Apple Macintosh Book” published in 1984? The offerings this month center on the Microsoft Office Communications Server product. They include “Programming for Unified... Continue Reading Free Microsoft Press E-Books Offers for June
Learn From Experts Jack and Suzy Welch Reality TV Style
Jack and Suzy Welsh are coauthors of the No.1 best-seller “Winning” and its companion volume, “Winning: The Answers”. Currently they write a column together on management topics for BusinessWeek Magazine. Now legendary business gurus Jack and Suzy Welch provide expert business advice to Fortune 500 executives in an all-new online business show airing today at http://everybodysbusiness.msn.com. “It’s... Continue Reading Learn From Experts Jack and Suzy Welch Reality TV Style
How To Develop Your IT Career Plan and Why You Should Do It
A career development plan is an important part of being able to advance your career, increase your salary and become a more valuable asset to your company. You may not need a MBA, but education is important as is professional development, management development and leadership development. IT jobs and careers in the IT industry increasingly require more training and skills. Soft skills such as time... Continue Reading How To Develop Your IT Career Plan and Why You Should Do It
Gartner Gives Seven Ways to Save Costs in the Data Center
With cuts in IT budgets many IT departments are looking for innovative ways to cut costs in their data centers. Yet while faced with shrinking budgets IT managers are expected to deliver expanded and reliable services to meet the growing needs of the business. For many this means difficult challenges to try and balance the two. Organizations can make savings in their operating costs by making relatively... Continue Reading Gartner Gives Seven Ways to Save Costs in the Data Center
Free Educational IT Service Management Webinar Series
Summer Fridays Webinar Series’ to be Hosted by ITSM Guru Chris Dancy, Will Cover Help Desk Best Practices, Web 2.0 Trends and Practical ITSM Tips. ServiceSphere®, a leading global provider of IT Service Management Solutions, has announced that it is accepting registrations for the free ServiceSphere Summer Fridays Webinar Series, launching on Friday, June 12 at 4pm ET. For many office workers,... Continue Reading Free Educational IT Service Management Webinar Series
Track Service Delivery Problems in Real Time With Kinetic Data
Kinetic Data, the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced the availability of Kinetic Response, a new problem collaboration tool that tracks service delivery issues and enables teams to work together—online and in real time—to resolve problems. The product also provides managers and executives... Continue Reading Track Service Delivery Problems in Real Time With Kinetic Data
Help Developing an ITSM Training Strategy and Plan
Successful IT Service Management (ITSM) depends on developing and implementing a good training and strategy plan. Providing ITIL and other related training ensures that all IT employees have a common language, knowledge and skills. Pink Elephant has a guide, “Developing an ITSM Training Strategy and Plan” available for download in PDF file format. The 22 page guide highlights the following areas. Manager... Continue Reading Help Developing an ITSM Training Strategy and Plan