Pink Elephant is offering a free downloadable chapter from the bestselling book, Defining IT Success Through The Service Catalog.
If you are interested in learning more about how to approach Service Catalog tool selection, check out this chapter. Included is a list of useful questions that you should be asking when preparing a Request for Information or Proposal.
In addition to contributing to several ITIL books, including V3’s Continual Service Improvement volume, Pink Elephant’s experts have written several bestselling “Pink Guides”– part of its mission to research, document and promote IT management best practices globally.
Defining IT Success Through The Service Catalog is authored by Pink Elephant’s Troy DuMoulin in collaboration with Bill Fine and Rodrigo Flores of newScale. It has received rave reviews on Amazon and is also available for purchase in hard copy from the Pink website.
The second edition of the book, published in September 2008, has been updated to align with the language and concepts in the ITIL V3 Service Lifecycle model and the roles defined in the new ITIL books.
For more in-depth instruction on the Service Catalog, Pink Elephant offers How To Create A Service Catalog According To ITIL Best Practices, a two-day course scheduled in cities worldwide and available in-house. A complimentary copy of the book is included with this course. Call 1-888-273-7465 to register or for more information.
About Pink Elephant
Pink Elephant is proud to be celebrating 20 years of ITIL experience – more than any other supplier. Operating through many offices across the globe, the company is the world’s #1 supplier of ITIL and ITSM conferences, education and consulting services. To date, more than 100,000 IT professionals have benefited from Pink Elephant’s expertise. Pink Elephant has been championing the growth of ITIL worldwide since its inception in 1989, and was selected as an international expert to contribute to the ITIL V3 project as authors of the Continual Service Improvement book and through representation on the International Exam Panel. For more information, please visit www.pinkelephant.com.
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