Global 360, a leading provider of Process and Document Management solutions, has announced the publication of “The Global 360 Persona-based BPM Glossary.” that defines 75 terms and acronyms essential to BPM and its various approaches. The company’s goal is to promote understanding through a common language for the discipline while making clear distinctions between different approaches.
According to Colin Teubner, a research analyst at Global 360, “Our in-depth field research showed that one of the biggest problems in BPM deployments is a disconnect between developers who build BPM systems and the people who use them. This disconnect often results in inflexible systems that do not meet users’ needs – and to user-created workarounds that typically account for more than 40% of a BPM system’s deployment cost and can influence as much as 60% of the project’s total return on investment. This finding led us to develop a new approach to BPM that puts people – and especially users – first. The glossary is designed to further close the gap between developers and users by improving communication.”
Called Persona-based BPM, Global 360’s new approach focuses on the way work gets done and on empowering all three types of people critical to the success of BPM systems: Builders, the people who build them; Participants, the people who use them; and Managers, the people who manage them.
Glossary definitions include:
Case Management – An approach to process management that involves collecting all the information relevant to a particular case in a virtual case folder that provides a single and common view no matter where documents and data are located. Unlike with a standard process that drives a single set of documents or data through a process, a single case may follow several processes, each of which can be optional or required.
viewPoint Applications – Out-of-the-box applications built in to Global 360’s market-leading process and document solutions that deliver Persona-based BPM by giving each type of individual user unique “views” into a BPM system. The views include just the information and capabilities users need to do their jobs, organized and delivered through consumer-style user interfaces that are more intuitive and engaging than the forms-based interfaces that are the norm in BPM systems today.
The first edition of the glossary, available at http://www.global360.com/getting_started/
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