Successful IT Service Management (ITSM) depends on developing and implementing a good training and strategy plan. Providing ITIL and other related training ensures that all IT employees have a common language, knowledge and skills.
Pink Elephant has a guide, “Developing an ITSM Training Strategy and Plan” available for download in PDF file format. The 22 page guide highlights the following areas.
- Manager Responsibilities – Before, during and after the training.
- Is It Always a Training Issue – helps you learn how to match people and training.
- Key Steps to Developing a Training Strategy and Plan – Mapping people to process activities, identify job requirements, identify existing skills, identify skill gaps, developing training plans, evaluate and modify process and tool training, create job aids, develop and delivery training, evaluate training effectiveness.
- Key Training Roles – outlines the resources needed to develop, deliver and provide ongoing support.
Download the free “Developing an ITSM Training Strategy and Plan” guide in PDF file format from the Pink Elephant web site