The itSMF USA Fusion 08 Conference will be held September 7-13 at the Moscone Center in San Francisco, CA. The conference and exposition brings together the best minds in the Service Management industry. During the event, industry experts will present key insights on ITSM best practices, innovative new strategies, and real world results. itSMF USA is the US chapter of a worldwide IT Service Management professional forum.
Attendees will have the opportunity to choose from ten different tracks containing 80 one-hour presentations and 10 two-hour workshops. With content available for all levels from novice to mature organizations, you will find answers and strategies that unite your organization in support of your IT service management program.
Fusion 2008 will include four interactive simulations by BMC Software, GamingWorks, and G2G3.
- Airport Simulation
- Apollo 13 – An ITSM Case Experience
- Real-life ITIL v3 Application
- Polestar Project Management – An Experiential Approach to IT Project Management success within ITIL V3
A simulation creates an environment that models a real organization trying to implement ITIL and ITSM processes to achieve business goals. Players of a simulation are placed in various roles of the organization to work together using people, processes, and technology to achieve these goals.
There are a total of 10 conference tracks.
- Track 1 – Service Strategy – The Core of ITSM
- Track 2 – Where to Start with Service Design
- Track 3 – Service Design Beyond the Beginning
- Track 4 – Starting Change with Service Transition
- Track 5 – Driving Organizational Growth with Service Transition
- Track 6 – Achieving Value with Service Operation
- Track 7 – Service Operation – More than Event Management
- Track 8 – Continual Service Improvement and Governance
- Track 9 – Complementing ITSM Implementations
- Track 10 – Talking Shop – hot topics, trends and emerging issues
Register by July 25, 2008 and save $200. For more information visit the Fusion 08 web site.
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