Small and mid-sized companies looking to implement ITIL and continuous improvement processes to streamline their IT operations and services have had few options for a single solution suite. Companies such as BMC, HP, IBM and CA offer integrated tools and services, but their price tag is often out of reach of these companies.
FrontRange Solutions, an IT service management company best known for their Heat service desk and Goldmine CRM products has acquired Centennial Software. This adds IT Asset Management, IT inventory and network security to the FrontRange portfolio of products and services.
FrontRange and Centennial products are traditionally aimed at small and mid-sized businesses looking to implement ITIL based service management. Combining their product lines FrontRange can now offer an integrated suite of ITSM tools.
FrontRange’s ITSM solutions offer a comprehensive suite of service tools that incorporates ITIL best practices. Their portfolio of services already offered Heat service desk and request tracking, FrontRange ITSM cost-effective IT management solution, VoIP solutions, client lifecycle management and Goldmine CRM.
Centennial Software will bring asset discovery, licence management and endpoint security solutions to the FrontRange suite. Combining these services will allow FrontRange to provide a more complete IT service management capability.
“Customers want that 360-degree view of assets and incidents.” Dreyer said, adding that customers also want a one-stop shop in which they have to deal only with a single vendor for IT service management needs.
For more information and FrontRange and their line of products and services visit their web site.
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