ZeNETeX announced today that it has expanded its public IT Service Management Training Services to include a new certification class entitled ‘Foundation in IT Service Management According to ISO/IEC 20000.’
This newly released class is an individual certification for IT leaders that are directly involved in helping their organizations achieve the highly coveted ISO/IEC 20000 certification.
Organizations that have achieved an ISO/IEC 20000 certification have successfully demonstrated an ability to support and deliver IT services in accordance with a well defined industry recognized standard based in large part on the Information Technology Infrastructure Library (ITIL(C)). The successful implementation of ITIL(C) has proven to reduce operational costs and improve process efficiencies and end user satisfaction.
The 2.5 day class will familiarize students with the basic objectives and contents of the ISO/IEC 20000 standard, the requirements, guidance and recommendations as described in the standard. The certification is suitable for a wide range of professionals: operational staff, team leaders, supervisors, managers, consultants, auditors, Division Chiefs, Contracting Officers, and COTRs including those who want to:
- Learn more about the ISO/IEC 20000 standard
- Support their organization through the implementation of ISO/IEC standards
- Prepare for internal and external audits
- Obtain an individual certification associated with the ISO/IEC 20000 standard
ZeNETeX is a SBA certified small business with highly technically qualified consultants specializing in Information Technology Infrastructure Library (ITIL©) ISO 20000 and ISO 27000 consulting and training, computer networking, and service management application support.
To learn more about Zenetex ITIL Training and their training services visit their web site.
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ISO/IEC 20000 an Introduction by ItSMF – The IT Service Management ForumRead more about this book… |
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