http://itmanagersinbox.com/279/structured-social-networking-for-your-itil-cmdb/ Resources for IT Managers Thu, 03 May 2012 02:38:49 +0000 hourly 1 http://wordpress.org/?v=3.3.2 http://itmanagersinbox.com/279/structured-social-networking-for-your-itil-cmdb/#comment-1556 Thomas Dörmann Sun, 26 Feb 2012 13:14:03 +0000 http://itmanagersinbox.com/?p=279#comment-1556 Yes, this is the right way to put the big data on the right way to using the CMDB. A lot of Companies still thinking it's engough to use their excel sheet instead. BUT that's not the same! Using a CMDB build a platform to go ahead with the right information. This is also a part of my ITIL trainings which I prefer to talk about CMDB>CMS>SKMS to use the right knowledge for taking decisions on demand. Companies need to do their homework first maybe with a excel sheet but I think IT is able to use the right tools which already exist. Social Media will be a part of Service Management..you can't ignore them, too. Yes, this is the right way to put the big data on the right way to using the CMDB. A lot of Companies still thinking it’s engough to use their excel sheet instead. BUT that’s not the same! Using a CMDB build a platform to go ahead with the right information. This is also a part of my ITIL trainings which I prefer to talk about CMDB>CMS>SKMS to use the right knowledge for taking decisions on demand. Companies need to do their homework first maybe with a excel sheet but I think IT is able to use the right tools which already exist. Social Media will be a part of Service Management..you can’t ignore them, too.

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