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Access ITIL Service Desk From Your IPhone

July 15, 2008 · Filed Under IT Tools

LiveTime Software, a leading provider of ITIL certified Service Management and Help Desk Software offers LiveTime Service Manager and Help Desk for the iPhone.

You can access LiveTime’s ITIL service management suite via your IPhone. This allows field technicians and customers who use the IPhone to log in and manage service request from remote.

Remote CMDB Access

LiveTime can be customized with specific column views and provide true mobility for on site technicians and customers. With direct access to LiveTime’s Configuration Management Database (CMDB), service desk staff can access the most up to date infrastructure information when working on support issues directly on the iPhone.

Reporting on the Road

With on demand reporting available at your finger tips management and technicians have access to real time statistics on the iPhone, assuring adequate service delivery at all times. You can even view dynamically generated PDF documents by clicking the PDF button in any window.

Leverage your Knowledge

LiveTime’s built in search engine provides immediate access to existing knowledge, solutions, incident notes, descriptions and attachments in a matter of milliseconds for rapid problem resolution on the road. A complete expert system can be produced in a matter of hours by simply uploading existing documents such as PDF, Word, RTF, HTML, Text and StarOffice.

No Plugins Required

LiveTime utilizes the latest Web 2.0 technologies to generate a rich user experience on the desktop or the iPhone. Subsequently, no additional tools or plugins are required. Experience for yourself why LiveTime has been adopted by some of the largest corporations, governments and educational institutions across the world as the defacto standard for customer service and support.

How cool is that?

To learn more about LiveTime visit their web site.