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13th Annual International IT Service Management Conference & Exhibition

July 18, 2008 · Filed Under IT Events

Registration has begun for the 13th annual International IT Service Management Conference and Exhibition to be held February 22-25, 2009 at the Bellagio Hotel in Las Vegas, Nevada.

The event features a Beatles theme this year, “IT Business Integration: With a Little Help From My Friends”. Early bird pricing specials are available in three rounds. The first special ends June 30, 2008, the 2nd October 31, 2008 and the third December 19, 2008.

The annual conference is recognized as the largest, most respected IT Service Management conference in the world. You can rely on us to deliver the most comprehensive, content rich program in the industry.

Here’s what the 2009 conference program includes:

Powerful presentations by Pink Elephant’s highly sought-after consultants
Expanded view of ITIL’s Service Lifecycle Process Model, including Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement
World launch of new ITIL V3 courses
Insightful presentations from award winning CIOs who are recognized for their business contributions
Return of highly rated university professors profiling business and leadership excellence
More industry experts highlighting best practices beyond ITIL (CMM, CoBIT, ISO, IT Governance, EFQM, etc.)
Provocative keynotes and industry luminaries not found in other conference programs
A nostalgic view of ITIL’s beginnings and interviews with the key people involved
A big “ITIL Birthday Celebration” Bash as ITIL turns 20!

Thirteen tracks are scheduled including:

Track 1: Lucy In The Sky With Diamonds — Strategic IT Business Management
Many IT organizations shine brightly within their businesses because of the very focused and strategic perspective they apply. What’s the winning formula for successful IT business integration? Find out from these pioneering and innovative CIOs, case studies by senior management teams, industry experts, and foremost academic authorities.

Track 2: Getting Better — Continuous Improvement

Pink Elephant wrote the book on Continuous Improvement – literally! Authored by George Spalding and Gary Case, the fifth book in ITIL’s Service Lifecycle framework provides guidance about how to answer the key question: Is IT getting better? Sessions in this track, presented through case studies and expert consultants including the authors, profile quality concepts and business principles that every IT manager needs to know to track and measure IT’s business contribution.

Track 3: Fixing A Hole — The Early Years Of Implementing ITIL

Where do you start to implement ITIL? Is there a right place to start? Sessions in this track are geared to those organizations just starting their ITSM journeys and those in the first couple of years of implementation. Speakers will highlight how to determine the best place to start (yes there is a “right” place to start!), how to develop and execute plans, and how to achieve the all-important quick wins.

Track 4: When I’m 64 — Moving Beyond The Early Years Of ITIL

Speakers in this track will cover advanced concepts for organizations who are beyond the early years of ITIL. As you move beyond the first round of plans and activities, there are different factors to consider – the early years are not the same as later years. Implementing non-operational processes presents unique challenges and requires a more strategic focus. Also, many organizations seek to take processes already implemented and move them to a higher level of process maturity, as part of an overall continuous improvement strategy.

Track 5: Being For The Benefit Of Mr. Kite! — Implementing Tools & Technology

No implementation of ITSM principles and ITIL framework will succeed without a major technological focus. Tools and technology are required for successful process implementation and integration, for enabling better decision making, and for monitoring service performance to identify continual improvement opportunities. This track features case studies, suppliers and consultants who’ll “put on a show for you” on how to gain efficiency and effectiveness through the utilization of service management focused automated solutions, technology and tool sets.

Track 6: With A Little Help From My Friends — Learning From The Masters

This track will feature the best of the best! The highest rated speakers and subjects from past conferences; Pink’s leading consultants whose vast experience and knowledge are immensely valued by conference attendees; award winning practitioners who’ve won “ITIL Project Of The Year” and “Practitioner Of The Year” awards, and more of the very best minds in the industry.

Track 7: Lovely Rita — Enabling IT Governance

Having an IT governance framework ensures technology decisions are made in support of business goals and objectives. It provides the critical checks and balances needed to better manage and mitigate risk, standardize practices, police business standards, and strengthen return on assets. Do you understand the importance of IT governance, but are having difficulty getting your people and processes in synch? Attend these sessions to hear how to implement a sound IT governance framework, including ITIL and CoBIT.

Track 8: Within You, Without You — Beyond ITIL

While implementing best practices outlined in ITIL’s Service Lifecycle adds tremendous value to any IT organization, these are not enough! Today’s CIOs and IT managers must understand many other key business and leadership concepts, organizational culture, leading change, quality models, and continuous improvement principles in order to achieve operational and business excellence. Attend these sessions to gain insight into the latest trends from leading business management experts.

Track 9: A Day In The Life — Service Operations

The Service Desk and related operational processes continue to be major focus areas for many of today’s IT organizations. What do IT support and service managers need to know to achieve operational excellence? Find out from leading support industry experts and case study practitioners featured in this track.

Track 10: She’s Leaving Home — The People Side Of IT

Developing plans and acquiring knowledge about best practices is the easy part! Executing plans (getting it done!), and effectively leading people through change – that’s the hard part. But, that said, many organizations do get it right. What’s the secret? The revealing presentations in this track will tell you. Learn what others are doing to effectively lead change, successfully overcome resistance to new ideas, assess readiness for change, implement a business focused culture, and recruit and retain a pool of talented, productive IT employees.

Track 11: I Read The News Today, Oh Boy — Breaking ITSM News & Trends

Join us in the Situation Room to address a wide range of today’s most pressing subjects. Meet the “insiders” and get up-to-date with all the very latest information, trends and news you need to know to make informed decisions about your education, ITIL implementation and business plans.

Track 12: Good Morning, Good Morning – Breakfast Clubs

Attention early risers! Our conference provides non-stop learning. Join our early morning sessions each day for value-added presentations and discussion forums that enable you to get a head start on your day. A varied line-up of speakers will be on hand from all walks of life to share insights, provide practical guidance, and highlight successes and lessons learned.

Track 13: Sgt. Pepper’s Lonely Hearts Club Band – Focus Groups & “Birds Of A Feather” Sessions

You are not alone! Many others share common issues, challenges and questions, so there’s no need to reinvent the wheel. With over 2,000 attendees at the conference, there is ample opportunity to share issues with many practitioners from like-industries. Bring your most pressing questions and challenges to these networking sessions and focus groups to learn how others have tackled the ups and downs of ITIL projects and IT improvement initiatives.

For more information visit the Pink Elephant event web site.