MacsDesign Studio LLC, developers of the leading cross-platform help desk software solution, Web Help Desk, today announced the availability of Version 9, a major update to its flagship service management solution.
Web Help Desk Software Version 9 adds rules-based voting and approval process for change requests, an extensible plug-in architecture for popular 3rd party asset management tools, and an AJAX enhanced user interface. Version 9 remains truly cross-platform, with server side installers for Mac OS X Server, Windows Server, Linux, and Unix.
“The feature enhancements within Web Help Desk v9 are primarily a product of listening to the thoughtful input from our loyal customer base, and the forward thinking of our savvy development team,” stated Jonathan Lew, President of MacsDesign Studio. “Version 9 exemplifies our commitment to providing organizations with a vendor-neutral IT service management solution without the complex configuration.”
The latest version of the Web Help Desk software delivers numerous new
productivity features, including:
- Change Management Control – Automated and dynamic rules-based
approval workflow to track and manage change request submissions and
- Asset Discovery Data Imports – Scheduled imports of asset discovery
data, providing technicians with the most up-to-data hardware and
software information related to the service desk request at-hand.
- Mac and PC Remote Control – Trigger Mac and Windows remote control
sessions directly from strategically located screens within the Web
Help Desk web-based application for enhanced desktop management.
- “We Suggest You Try This First” – The web-based customer service
portal in Web Help Desk v9 dynamically recommends knowledge base
resolutions during the service request submission process,
facilitating customer self help.
- Localization Language Capabilities – Web Help Desk version 9
automatically selects any end-user’s preferred language pack based on
the default language setting of the end-user’s web browser.
- Alter Help Desk Software Vendor Terminology – All nomenclature
within the interface may be modified to an organization’s standard
terminology, preventing the introduction of new and confusing
terminology to end-users.
- New Interface Updates – Content searches and updates throughout the
interface are displayed to end-users in a fast and fluid AJAX format.
Extensive improvements to the interface layout will help boost
SUMMARY: Cross-Platform Web Help Desk Software Version 9 Combines a
More Refined User Experience with Multi-Tiered Approval Workflow and a
Revolutionary Approach to Asset Management Through Plug-In Architecture
For more information on the Web Help Desk Software Version 9 release,
please visit: http://www.webhelpdesk.com/help-desk-software/web-based-helpdesk.html
Download the Web Help Desk Software Version 9 at http://www.webhelpdesk.com/trial.html
General Pricing Inquiries may be found at http://www.webhelpdesk.com/pricing.html
Online Demo of the Web Help Desk software, with no registration
required, may be found at http://www.webhelpdesk.com/demo.html