MacsDesign Studio LLC, developers of the leading cross-platform help desk  software solution, Web Help Desk, today announced  the availability of Version 9, a major update to its flagship service  management solution.

Web Help Desk Software Version 9 adds rules-based voting and approval process for change requests, an extensible  plug-in architecture for popular 3rd party asset management tools, and an AJAX enhanced user interface. Version 9 remains truly cross-platform, with server side installers for Mac OS X Server, Windows  Server, Linux, and Unix.

“The feature enhancements within Web Help Desk v9 are primarily a  product of listening to the thoughtful input from our loyal customer  base, and the forward thinking of our savvy development team,” stated  Jonathan Lew, President of MacsDesign Studio. “Version 9 exemplifies  our commitment to providing organizations with a vendor-neutral IT  service management solution without the complex configuration.”

The latest version of the Web Help Desk software delivers numerous new
productivity features, including:

• Change Management Control – Automated and dynamic rules-based
  approval workflow to track and manage change request submissions and
  approval voting.
• Asset Discovery Data Imports – Scheduled imports of asset discovery
  data, providing technicians with the most up-to-data hardware and
  software information related to the service desk request at-hand.
• Mac and PC Remote Control – Trigger Mac and Windows remote control
  sessions directly from strategically located screens within the Web
  Help Desk web-based application for enhanced desktop management.
• “We Suggest You Try This First” – The web-based customer service
  portal in Web Help Desk v9 dynamically recommends knowledge base
  resolutions during the service request submission process,
  facilitating customer self help.
• Localization Language Capabilities – Web Help Desk version 9
  automatically selects any end-user’s preferred language pack based on
  the default language setting of the end-user’s web browser.
• Alter Help Desk Software Vendor Terminology – All nomenclature
  within the interface may be modified to an organization’s standard
  terminology, preventing the introduction of new and confusing
  terminology to end-users.
• New Interface Updates – Content searches and updates throughout the
  interface are displayed to end-users in a fast and fluid AJAX format.
  Extensive improvements to the interface layout will help boost
  technician productivity.

SUMMARY: Cross-Platform Web Help Desk Software Version 9 Combines a
More Refined User Experience with Multi-Tiered Approval Workflow and a
Revolutionary Approach to Asset Management Through Plug-In Architecture

For more information on the Web Help Desk Software Version 9 release,
please visit: http://www.webhelpdesk.com/help-desk-software/web-based-helpdesk.html

Download the Web Help Desk Software Version 9 at http://www.webhelpdesk.com/trial.html

General Pricing Inquiries may be found at http://www.webhelpdesk.com/pricing.html

Online Demo of the Web Help Desk software, with no registration
required, may be found at http://www.webhelpdesk.com/demo.html

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