Many IT organizations today are looking to become more reliable and productive in the area of IT Service Management (ITSM) and ITIL initiatives. IT optimization of the design, develop and deploy processes offers many benefits.
Consulting-Portal, a leading IT Service Management (ITSM) Process Design and Implementation company has used its extensive base of ITSM experience to produce a toolkit that allows ITSM and ITIL practitioners to lower the cost of their ITSM and ITIL initiatives while achieving immediate and tangible benefits.
This solution will debut during a webinar on November 12, 2008 entitled: Assess, Design and Measure: Establishing the Framework for Continual Service Improvement.
This webinar, hosted by David Mainville, CEO of Consulting-Portal will include “do it yourself” techniques for benchmarking your Processes, the design and documentation of your ITSM Processes, as well as establishing a dashboard for ITSM Metrics.
To register go to https://www1.gotomeeting.com/register/404768737.
The toolkit is comprised of 3 solutions, eAssessment, eProcess and Metricus. eAssessment is a set of web-based questionnaires that help benchmark your Processes. eProcess is a library of ITSM Processes combined with a powerful Process modeling tool that has helped our customers realize IT cost-savings of 25-30%. Metricus is an on-demand solution that accelerates the implementation of an ITSM process dashboard.
Consulting-Portal’s toolkit is available on-demand without the cost of expensive hardware or software licenses. This toolkit has allowed Consulting-Portal to be more responsive and has accelerated ITSM and ITIL project delivery schedules by up to 30% through automation and the use of high-quality and repeatable practices.
About Consulting-Portal Inc.
Established in 1999, Consulting-Portal specializes in all aspects of IT Service and Enterprise Systems Management. This includes strategic planning, assessments, process design and implementation and ITSM/ESM tool selection. CP also has a full suite of onsite and online ITSM training including: ITIL, CobiT and ISO 20000.
Consulting-Portal services Fortune 500 and Mid-sized clients across North America from its offices in Atlanta Georgia and Toronto Ontario.
Contact: Sarah Wilbore, Marketing Coordinator, Consulting-Portal
Tel: 416-539-9836 Ext. 116 or swilbore@cportalinc.com
http://www.cportalinc.com/solutions.php
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