http://itmanagersinbox.com/743/ca-releases-unified-service-desk-solution/ Resources for IT Managers Fri, 18 Apr 2014 14:38:10 +0000 hourly 1 http://itmanagersinbox.com/743/ca-releases-unified-service-desk-solution/#comment-169 Wed, 26 Nov 2008 07:32:45 +0000 http://itmanagersinbox.com/?p=743#comment-169 It is great to see that the market is finally beginning to realize simplicity is now the name of the game – from the way an application operates to the way it is priced and packaged. This is not an easy feat considering CA has many different technologies and platforms they are presenting in a single suite. On the other end of the spectrum, Service-now.com was born on the Internet in 2003 with the intention to provide all ITIL disciplines on a single platform with a single subscription-based user license fee. While it is good to see CA moving in the right direction, I find it puzzling why CA would release Service Desk r12 as client/server technology. Did they miss the fact that SaaS is the future of software?

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