Numara Software, Inc., a leader in service desk management solutions for IT professionals, announced today that Numara FootPrints 9 has received a 2008 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982.
Numara FootPrints 9 is the latest version of the Numara Software award-winning service desk management solution. The new version features new, expanded support for IT Infrastructure Library (ITIL) version 3 service lifecycle best practices and extensive usability enhancements, including Numara FootPrints Mobile – a unique mobile help desk feature giving IT professionals the freedom to access accounts and address issues without being restricted to one location.
The release further demonstrates the company’s ongoing focus on delivering advanced technology to its customers at an affordable price, and helping service organizations deliver a world-class experience to their service customers.
“We’re honored that Numara FootPrints continues to be recognized as one of the most innovative products on the market,” said David Weiss, president and CEO of Numara Software. “Numara FootPrints 9 is an incredibly practical and flexible IT Service Management solution, and receiving this award is a testament to the company’s focus on its customers, and helping them solve their most complex IT service desk needs.”
“I am pleased to honor Numara Software for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them,” said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions. “For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements.”
The 11th Annual Product of the Year Award winners will be featured in the January 2009 issue of Customer Interaction Solutions magazine.
Numara FootPrints 9 is offered in either an on-premise license or hosted. For more information, including a complete list of features or to download a trial version, please visit: www.numarasoftware.com/FootPrints.asp.
About Numara Software
Serving over 50,000 customer sites worldwide, Numara Software is a global leader in providing practical software solutions for service management to IT professionals. From a single technician running a help desk to 1000 technicians managing a complex service desk, IT organizations of all sizes trust our award-winning solutions, featuring Numara Track-It! and Numara FootPrints, to track requests, automate workflows and support internal and external customers.
Unlike other complex, difficult-to-implement, and costly products, we offer robust, affordable and easy-to-use solutions that can be quickly deployed without disruption to your business. Our flexible solutions can be implemented right out of the box or configured to match your unique IT environment and business processes. They can also be leveraged to support non-IT operations, such as human resources and facilities, allowing you to optimize your investments in licensing, maintenance, training, and support.
We’re passionate about helping people successfully manage their IT environments. Find out how we can help you by visiting: www.numarasoftware.com.