Resources for IT Managers
The Technical Specialist (TS) exam, Exam 70-652: TS: Windows Server Virtualization, Configuring, is in development. The expected release date is August 2008. When you pass Exam 70-652: TS: Windows Server Virtualization, Configuring, you complete the requirements for the following certification: Microsoft Certified Technology Specialist (MCTS): Windows Server Virtualization, … [Read more...]
FrontRange Solutions has announced the availability of FrontRange™ IT Service Management (ITSM) Version 6.1. This next-generation software application gives mid sized and enterprise IT and customer service organizations an innovative solution. It features new tools in configuration management for intuitive, unprecedented change management control It improves the customer experience and … [Read more...]
Do you need Project Management software, but don't have a lot of money to invest in it? Take a look at dotProject. It is a free open source Project Management tool alternative to Microsoft products and other expensive applications. Features Include User Management Email based trouble Ticket System Client/Company Management Project listings Hierarchical Task List File … [Read more...]
Microsoft's answer to VMware's systems-management product will be released commercially in September according to Kevin Turner, Microsoft's chief operating officer. These remarks are in contrast to those made by Diane Prescott, product manager for System Center. She said on the team blog that Virtual Machine Manager 2008 would be released in the fourth quarter of 2008. This however contradicted … [Read more...]
Many companies have found a direct correlation between customer satisfaction and employee satisfaction. Companies like Disney and FedEx are known for their strong customer service. They understand that to provide outstanding customer service, employees must be empowered. Empowering employee's means giving them or someone who manages them the authority to do whatever it takes to satisfy the … [Read more...]
Accenture has released the Accenture Green Technology Suite. It is a set of tools to help an organization assess its environmental standing and provide some recommendations to reduce its carbon footprint by improving the way IT is managed. The flash based tool gives a view across the entire IT organization. It provides detailed assessments of where the company is within a maturity spectrum and … [Read more...]
newScale Inc. provider of IT Service Catalog and Service Portfolio Management software solutions, today announced the latest additions to its libraries of pre-built Service Portfolio and Service Catalog templates. Each library contains pre-built service components that can be used "as-is" to get up and running immediately, or configured to suit each organization's unique environment. This … [Read more...]
Service Desk Solution Provider Wins ContactCenterWorld.com Award for Second Year in a Row Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced that it has been voted ‘Best in Class’ for its help-desk solution by ContactCenterWorld.com members. ContactCenterWorld.com, a global support organization for contact center industry … [Read more...]