Resources for IT Managers
ASG Software Solutions, the originator of ASG's Business Service Platform™ (BSP™), a true platform for Business Service Management (BSM), has expanded its BSP capabilities to seamlessly integrate key performance information from both distributed and mainframe environments. The new BSP solutions responsible for this enhanced functionality include specific products for distributed performance … [Read more...]
LiveTime Software, a leading provider of ITIL certified Service Management and Help Desk Software offers LiveTime Service Manager and Help Desk for the iPhone. You can access LiveTime's ITIL service management suite via your IPhone. This allows field technicians and customers who use the IPhone to log in and manage service request from remote. Remote CMDB Access LiveTime can be customized … [Read more...]
Method 123 a company that offers a comprehensive suite of Project Management templates is now offering a free project management e-book. The free e-book covers the project life cycle from initiation, planning, execution to closure. This e-book helps you manage projects more successfully by describing each of the steps in the Project Life cycle. Every phase, activity and task is described, … [Read more...]
Cisco Press has released new print and electronic versions of their exam guides and learning tools to prepare candidates for the new CCNA concentrations. These new concentrations include CCNA Security, CCNA Wireless and CCNA Voice. Cisco introduced three concentrations to the popular associate-level career certification, CCNA Security, CCNA Wireless, CCNA Voice. These highly specialized … [Read more...]
Numara Software, an ITIL based solutions company has released a new white paper on ITIL. The "ITIL Without Handcuffs" guide offers readers a practical and concise summary on ITIL, with examples of how organizations are adopting best practices. In today’s competitive environment, companies want processes that enable them to take control of their IT infrastructure in a pragmatic … [Read more...]
A group of five enterprise software companies announced the creation of the Enterprise Desktop Alliance (EDA) to facilitate the acceptance of the Mac in environments managed with Microsoft Windows. The EDA will be hosting a series of events, including seminars and Webcasts, and will provide white papers, product information and other resources on the EDA web site. “Interest in the Mac … [Read more...]
On July 1st Microsoft announced a new licensing program designed for large organizations with multiple affiliates. Called Select Plus, it is another sign that Microsoft is trying to reign in its complex licensing system. If a company has several affiliates in different locations, Select Plus will enable your affiliates to take advantage of price-level adjustments that are based on the actual … [Read more...]
At times Project Management can seem like an art more than a science. IT projects can be particularly challenging. So how do you choose a project and what are the essential criteria to ensure a successful project? While there is no magical formula, here are seven tips to keep in mind for a successful IT project. 1. How to Choose Projects You should choose projects that are important … [Read more...]