Resources for IT Managers
The IT Infrastructure Library (ITIL), a collection of best practices that address core service management issues such as problem, incident, change and request management, is all about servicing the end user. Many IT departments have rushed to implement ITIL, but fallen into common pitfalls. The important thing to remember about ITIL is it is not a quick fix solution. It is not a short-term … [Read more...]
Seiso is the third step in a 5S System. Translated it means to shine or scrub. Now that you have completed the Sort Step and Straighten Step, the workplace should be free of debris and all areas in need of cleaning should be exposed. In this step you will clean the entire work environment. Everything should be cleaned including floors, workspaces, walls and equipment. If any area needs painting … [Read more...]
Each day we send email to our co-workers, vendors and clients. Have you ever thought what how your message looks? I am not talking about the actual message, but the format and layout of the email. As often as you use email you should make sure that you are presenting your message in a clear and professional manner. Your email says a lot about yourself. Here are some areas you should pay … [Read more...]
From the Japanese word Seiton we get the next part in the 5S System, the straighten step. Once you have completed the sort step, the workplace should be free from clutter and unnecessary items. Now it is time to straighten everything up and organize it. The goal is to put everything in its place and organize each workstation for maximum efficiency and productivity. Everything Has a Place The … [Read more...]
From the Japanese word is 'Seiri', the first step in the 5S System is sort. In a 5S System the goal of the sort step is to remove everything from the workplace that is not needed to do the work. You organize what is necessary and dispose of or put in place what is not. With all the clutter removed the workplace will be cleaner and more productive. By this time you have prepared your 5S System … [Read more...]
A 5S System is a low cost system that will clean and organize your workplace. It will increase productivity and raise employee morale. This article that will give you some basic information on how to implement a 5S system in your workplace. One of the keys to the success of a 5S system is to have the full support of the management of your company. While a 5S system is low cost to implement, it … [Read more...]
If your company is looking at implementing the ITIL v3 best practices framework, Training Camp is now offering an accelerated 3 day boot camp. The course features the latest v3 edition of the Information Technology Infrastructure Library (ITIL). Training Camp's ITIL v3 Foundation Accelerated Certification Program is the most effective, efficient way to learn a practical understanding of the key … [Read more...]
Is your company looking at the ITIL best practices framework to fill an IT need? If you want to see how other companies have adopted ITIL, read the ComputerWorld article "How to Get Started on ITIL, How Companies Get Started on ITIL. Read the article here: ComputerWorld - How to Get Started on ITIL … [Read more...]