IT Management, Project Management, Security Management, IT Tools, Career, Best Practices
IT deals with problems large and small each day. How well these problems are handled depends on how well the IT team is prepared to deal with them.
With proper problem management any problem or issue can be dealt with in a timely manner to ensure the continuity of IT services the business depends on.
An [...]
Most help desk software has a box where the resolution to an incident is placed. This tells the person who is going to resolve the problem exactly how it should be resolved. Leaving it up to each individual to use their own language and terms to describe the resolution can lead to errors and [...]
Kinetic Data, the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced the availability of Kinetic Response, a new problem collaboration tool that tracks service delivery issues and enables teams to work together—online and in real time—to resolve problems.
The product also provides [...]
Successful IT Service Management (ITSM) depends on developing and implementing a good training and strategy plan. Providing ITIL and other related training ensures that all IT employees have a common language, knowledge and skills.
Pink Elephant has a guide, “Developing an ITSM Training Strategy and Plan” available for download in PDF file format. The 22 [...]
Numara® Software, Inc., a leader in service desk management solutions for IT professionals, today announced the latest version of Numara® Track-It!®, the world’s most widely installed help desk software and asset management solution, which is used at nearly 50,000 customer sites around the globe.
With unmatched ease-of-use and integrated automation, Numara Track-It! 9 delivers even [...]
Sunrise Software has today published a report following testing conducted by Broadband-Testing Labs, that validates its claims that its Sostenuto IT Service Management (ITSM) solution is one of the most flexible and versatile products available on the market today.
Broadband Testing Lab’s report provides an overview of the modules that make up Sunrise Sostenuto ITSM [...]
Change Dynamics, a leading provider of IT service management software and solutions for Fortune 1000 or Russell 2000 companies, announced today that Technology Marketing Corporation (TMC) has named Change Dynamics’ IT Symphony as a recipient of a 2008 Communications Solutions Product of the Year Award.
Accolades were bestowed upon the company for IT Symphony’s ability to [...]
Organizations have become dependent on IT to fulfill their business objectives. This dependency has resulted in the need for IT to deliver quality services that align with the needs of the business. IT services must be of high quality, dependable, consistent and at an acceptable cost.
This is why IT Service Management has become a [...]
ITIL Service Management and Help Desk Virtual appliance now supports VMware, Virtual Box and XenServer 5.0 and the Open Virtualization Format (OVF).
LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today released version 5.5 of its highly integrated virtual appliance.
The latest version of LiveTime’s JeOS (Just Enough [...]
RightAnswers, Inc., the recognized leader in providing self-service and IT knowledge management solutions, today announced a technology partnership with Service-now.com – the pioneer of IT service management via SaaS. RightAnswers offers full integration with Service-now.com products, allowing numerous joint customers a seamless transition and the combined benefits of two industry leading products.
“Our company quickly [...]