Resources for IT Managers
Change Dynamics, a leading provider of IT service management software and solutions for Fortune 1000 or Russell 2000 companies, announced today that Technology Marketing Corporation (TMC) has named Change Dynamics' IT Symphony as a recipient of a 2008 Communications Solutions Product of the Year Award. Accolades were bestowed upon the company for IT Symphony's ability to manage risk, prevent … [Read more...]
Organizations have become dependent on IT to fulfill their business objectives. This dependency has resulted in the need for IT to deliver quality services that align with the needs of the business. IT services must be of high quality, dependable, consistent and at an acceptable cost. This is why IT Service Management has become a key part of a world class IT organization. But what are the keys … [Read more...]
ITIL Service Management and Help Desk Virtual appliance now supports VMware, Virtual Box and XenServer 5.0 and the Open Virtualization Format (OVF). LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today released version 5.5 of its highly integrated virtual appliance. The latest version of LiveTime's JeOS (Just Enough Operating System) … [Read more...]
More and more, customers want to use their BlackBerry® smart phones and other mobile devices to manage their enterprise IT services. Their ability to do so, however, has been limited, usually because the key service management applications that guide their work are still tied to their desk. Aeroprise, Inc. and BMC Software have announced a major technology partnership that provides customers a … [Read more...]
The IBM Service Management Simulator is an immersive learning game where players learn through a variety of hands-on sessions, experiencing issues affecting service management and corporate profitability in a simulated, virtual organization. With each game session, the participants actively experience how practical process improvements can help operations meet service level agreement (SLA) … [Read more...]
This is the 4th year that Consulting-Portal, a leading IT Service Management (ITSM) consulting firm, has conducted the IT Service Management (ITSM) Industry Survey. A key finding of the survey is that regulatory compliance (e.g. Sarbanes Oxley) is driving the requirement for IT controls. As a result most organizations have adopted IT Service Management as the underpinning framework for meeting … [Read more...]
Digital Fuel, the leader in IT Service Management (ITSM) solutions, is proud to announce today that its IT Cost Management software product, ServiceFlow, has been named winner of the 2009 Pink Elephant “Innovation of the Year” award at the 13th Annual International IT Service Management Conference & Exhibition. The award recognizes the single product or service from the IT Service … [Read more...]
Aldon, the ALM company for IT compliance, today announced Aldon Community Manager 9, the latest release of its comprehensive service desk management solution most widely used for improving an organizations response to business, technical and operational issues. Equipped with new and enhanced features that include an integrated ITIL v3-compatible service catalog, increased approval workflow … [Read more...]