Resources for IT Managers
More and more, customers want to use their BlackBerry® smartphones and other mobile devices to manage their enterprise IT services. Their ability to do so, however, has been limited, usually because the key service management applications that guide their work are still tied to their desk. Aeroprise, Inc. and BMC Software have announced a major [...]
The IBM Service Management Simulator is an immersive learning game where players learn through a variety of hands-on sessions, experiencing issues affecting service management and corporate profitability in a simulated, virtual organization. With each game session, the participants actively experience how practical process improvements can help operations meet service level agreement (SLA) targets and enhance [...]
This is the 4th year that Consulting-Portal, a leading IT Service Management (ITSM) consulting firm, has conducted the IT Service Management (ITSM) Industry Survey. A key finding of the survey is that regulatory compliance (e.g. Sarbanes Oxley) is driving the requirement for IT controls. As a result most organizations have adopted IT Service Management as [...]
Digital Fuel, the leader in IT Service Management (ITSM) solutions, is proud to announce today that its IT Cost Management software product, ServiceFlow, has been named winner of the 2009 Pink Elephant “Innovation of the Year” award at the 13th Annual International IT Service Management Conference & Exhibition. The award recognizes the single product or [...]
Aldon, the ALM company for IT compliance, today announced Aldon Community Manager 9, the latest release of its comprehensive service desk management solution most widely used for improving an organizations response to business, technical and operational issues. Equipped with new and enhanced features that include an integrated ITIL v3-compatible service catalog, increased approval workflow mechanisms, [...]
Service-now.com, the pioneer of IT service management via SaaS, today announced several dozen available integrations between Service-now.com and common IT management applications. Service-now.com delivers simplified integrations with other software-as-a-service (SaaS) and traditional client / server applications leading to increased interoperability across IT systems. The University of San Francisco Online Support Service Desk runs on Service-now.com [...]
Cherwell Software, Inc. (“Cherwell”) today announced that its breakthrough product, Cherwell Service Management™ v3.2, received certification of ITIL V3 (Information Technology Infrastructure Library, version three) compatibility from Pink Elephant through the PinkVERIFY program. PinkVERIFY is the only independent certification program worldwide to recognize software that supports the definition and workflow requirements of specific ITIL version [...]
LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced the general availability of LiveTime’s Hardware Appliance v5.5. This hardware is based around Sun Microsystems Sun Fire x4140 (AMD) and x4150 (Intel) Quad core processors and LiveTime 5.5 with ZFS, MySQL Enterprise and PostgreSQL. LiveTime has been [...]
Service-now.com, the pioneer of IT service management via SaaS, today announced highlights of the Service-now.com Winter 2009 release. This new release provides consumer Web functionality like mobile browser access, search, drag-and-drop UI customization, and online shopping for enterprise IT. The Winter 2009 release also includes new applications for project management and graphical workflow. Service-now.com is [...]
Leveraging Managed Objects acquisition, Novell expands data center portfolio Novell today announced the general availability of myCMDB™, the only Web-based application that taps into the power of social networking to significantly enhance enterprise configuration management database (CMDB) usability, accessibility and accuracy. Obtained through Novell’s recent acquisition of Managed Objects, myCMDB is the industry’s first product [...]