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EMA Outlines 12 Hot IT Management Trends To Watch For 2009

By Sam Grier

EMA has indentified 12 hot IT Management trends for 2009. Hot topics for 2009 include emerging developments in CMDB, IT governance, virtualization, cloud computing and green IT, among others. Enterprise Management Associates (EMA), a leading IT management research and consulting firm, today announced its take on the IT management trends and technologies that will have the greatest impact on … [Read more...]

Netuitive Dominates IT Performance Analytics Market in 2008

By Sam Grier

Netuitive today announced it will close an outstanding year in terms of market traction and industry acclaim for its award winning self-learning performance management software. This year Netuitive exceeded more than 250 total customers, including two of the largest online retailers in the US, three of the world’s largest banks and one of the biggest energy companies. In the second half of the … [Read more...]

Empowerment For Better Customer Service

By Sam Grier

Many companies have found a direct correlation between customer satisfaction and employee satisfaction. Companies like Disney and FedEx are known for their strong customer service. They understand that to give outstanding customer service, employees must be empowered. Empowering employee's means giving them or someone who manages them the authority to do whatever it takes to satisfy the customer. … [Read more...]

Why Management Should Go to Gemba

By Sam Grier

IT departments are always looking at Leadership training, ITIL or other best practices to improve their department. A Gemba walk performed one or more times a day is a zero cost, high impact practice that will give you a better understanding of the work in progress and the people who do the work. Quickly you will find your Gemba walk to be the most valuable part of your day. Gemba is a Japanese … [Read more...]

Top 5 IT Management Challenges in 2008

By Sam Grier

Aternity Inc. announced today the results of its survey, “IT Management: Key Drivers and Challenges in 2008.” More than 70 senior IT and Line-of-Business (LOB) professionals participated in the survey, ranking their key IT priorities for 2008 and sharing their perspective on end user experience management strategies and best practices. The top five priorities and key IT challenges for 2008 … [Read more...]

Don’t Get Caught In The Blame Game

By Sam Grier

A project goes wrong. A flaw was missed. A product was released into production that has caused many problems. Who is to blame? "Well it wasn't me!" "We did our part!" "I told them this would happen!" "Not my problem!" Too often the blame game is started. People are more concerned about covering their collective rear ends than the mistake. Often extraordinary measures are taken to … [Read more...]

The Role of a Leader

By Sam Grier

Brian Tracy a best selling author and speaker shares his insight in getting results from your team in an article posted on Entrepreneur.com. Brian starts by explaining the four phases a team goes through in development. The article then gives five qualities needed to foster throughout the stages of team development and explains how to lead your team effectively.  Eat That Frog! by Brian Tracy … [Read more...]

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