Resources for IT Managers
Netuitive today announced it will close an outstanding year in terms of market traction and industry acclaim for its award winning self-learning performance management software. This year Netuitive exceeded more than 250 total customers, including two of the largest online retailers in the US, three of the world’s largest banks and one of the biggest energy companies. In the second half of … [Read more...]
Many companies have found a direct correlation between customer satisfaction and employee satisfaction. Companies like Disney and FedEx are known for their strong customer service. They understand that to provide outstanding customer service, employees must be empowered. Empowering employee's means giving them or someone who manages them the authority to do whatever it takes to satisfy the … [Read more...]
IT departments are always looking at Leadership training, ITIL or other best practices to improve their department. A Gemba walk performed one or more times a day is a zero cost, high impact practice that will give you a better understanding of the work in progress and the people who do the work. Quickly you will find your Gemba walk to be the most valuable part of your day. Gemba is a Japanese … [Read more...]
A project goes wrong. A flaw was missed. A product was released into production that has caused many problems. Who is to blame? "Well it wasn't me!" "We did our part!" "I told them this would happen!" "Not my problem!" Too often the blame game is started. People are more concerned about covering their collective rear ends than the mistake. Often extraordinary measures are taken to … [Read more...]
Brian Tracy a best selling author and speaker shares his insight in getting results from your team in an article posted on Entrepreneur.com. Brian starts by explaining the four phases a team goes through in development. The article then gives five qualities needed to foster throughout the stages of team development and explains how to lead your team effectively. Eat That Frog! by Brian Tracy … [Read more...]