Resources for IT Managers
To be a great leader you must first be a great communicator. With good communications skills you will be able to articulate your vision clearly and repeatedly. Spell out your plan of action, asking for everyone’s support and showing confidence in a positive outcome. Think of all of the areas where communications skills are used. [...]
Verizon Business has released the “2008 Data Breach Investigations Report” that spans four years and more than 500 forensic investigations. It includes analysis of three of the five largest corporate breaches ever reported. Key findings in the report indicate that 87 percent of all security breaches were avoidable through reasonable security measures. Other key findings [...]
Agile Agenda is an Adobe Open Air tool for project management, letting you schedule and assign tasks, assigning priorities and more. It currently runs on Windows, Mac OSX. They will soon offer Linux and web based versions. The philosophy behind the software: Durations and Priorities Agile Agenda asks for durations and priorities and [...]
IT departments are always looking at Leadership training, ITIL or other best practices to improve their department. A Gemba walk performed one or more times a day is a zero cost, high impact practice that will give you a better understanding of the work in progress and the people who do the work. Quickly you [...]
The IT Infrastructure Library (ITIL), a collection of best practices that address core service management issues such as problem, incident, change and request management, is all about servicing the end user. Many IT departments have rushed to implement ITIL, but fallen into common pitfalls. The important thing to remember about ITIL is it is not [...]
ZeNETeX announced today that it has expanded its public IT Service Management Training Services to include a new certification class entitled ‘Foundation in IT Service Management According to ISO/IEC 20000.’ This newly released class is an individual certification for IT leaders that are directly involved in helping their organizations achieve the highly coveted ISO/IEC 20000 [...]
Microsoft is preparing a security update for the June 10, 2008 patch Tuesday with seven bulletins, including three rated “critical” for issues affecting Internet Explorer, DirectX and Bluetooth. In addition to the three critical fixes, there are three important and one moderate. Critical Fixes 1. Bluetooth Bulletin – Remote Code Execution 2. Internet Explorer Bulletin – Remote [...]
Aternity Inc. announced today the results of its survey, “IT Management: Key Drivers and Challenges in 2008.” More than 70 senior IT and Line-of-Business (LOB) professionals participated in the survey, ranking their key IT priorities for 2008 and sharing their perspective on end user experience management strategies and best practices. The top five priorities and key [...]
Innovation in an organization increases performance and growth through improvements. Innovation is not just about having good ideas. Innovation is a team effort where all areas of an organization contribute. Microsoft is attempting to address this with its Innovation Process Management Solution. The Microsoft Innovation Process Management (IPM) Solution is built on the Microsoft SharePoint [...]
Seiso is the third step in a 5S System. Translated it means to shine or scrub. Now that you have completed the Sort Step and Straighten Step, the workplace should be free of debris and all areas in need of cleaning should be exposed. In this step you will clean the entire work environment. Everything [...]