Resources for IT Managers
Keeping track of your shipments can be a time consuming task. Orders from a variety of different vendors using different shipping services can have you web site hopping to try to track down where your items are. A web site called TrackMyShipments.com offers a free order tracking service. You simply email the "Your order has shipped email" or create your own email message with the tracking … [Read more...]
Great leaders are usually great communicators. No leadership skill can compensate for poor communications. Great communicators use their skills to persuade others to follow. They are able to present their vision and plan in a clear and concise manner. In the first article in this series, Leadership Skills - Communications Part 1 we looked at the role of the speaker. Now we will examine the … [Read more...]
To be a great leader you must first be a great communicator. With good communications skills you will be able to articulate your vision clearly and repeatedly. Spell out your plan of action, asking for everyone's support and showing confidence in a positive outcome. Think of all of the areas where communications skills are used. One-on-one with your employees Small groups or your … [Read more...]
Verizon Business has released the "2008 Data Breach Investigations Report" that spans four years and more than 500 forensic investigations. It includes analysis of three of the five largest corporate breaches ever reported. Key findings in the report indicate that 87 percent of all security breaches were avoidable through reasonable security measures. Other key findings include: Most … [Read more...]
Agile Agenda is an Adobe Open Air tool for project management, letting you schedule and assign tasks, assigning priorities and more. It currently runs on Windows, Mac OSX. They will soon offer Linux and web based versions. The philosophy behind the software: Durations and Priorities Agile Agenda asks for durations and priorities and then figures out the start and end dates … [Read more...]
IT departments are always looking at Leadership training, ITIL or other best practices to improve their department. A Gemba walk performed one or more times a day is a zero cost, high impact practice that will give you a better understanding of the work in progress and the people who do the work. Quickly you will find your Gemba walk to be the most valuable part of your day. Gemba is a Japanese … [Read more...]
The IT Infrastructure Library (ITIL), a collection of best practices that address core service management issues such as problem, incident, change and request management, is all about servicing the end user. Many IT departments have rushed to implement ITIL, but fallen into common pitfalls. The important thing to remember about ITIL is it is not a quick fix solution. It is not a short-term … [Read more...]
ZeNETeX announced today that it has expanded its public IT Service Management Training Services to include a new certification class entitled 'Foundation in IT Service Management According to ISO/IEC 20000.' This newly released class is an individual certification for IT leaders that are directly involved in helping their organizations achieve the highly coveted ISO/IEC 20000 … [Read more...]