Resources for IT Managers
Microsoft's answer to VMware's systems-management product will be released commercially in September according to Kevin Turner, Microsoft's chief operating officer. These remarks are in contrast to those made by Diane Prescott, product manager for System Center. She said on the team blog that Virtual Machine Manager 2008 would be released in the fourth quarter of 2008. This however contradicted … [Read more...]
Many companies have found a direct correlation between customer satisfaction and employee satisfaction. Companies like Disney and FedEx are known for their strong customer service. They understand that to provide outstanding customer service, employees must be empowered. Empowering employee's means giving them or someone who manages them the authority to do whatever it takes to satisfy the … [Read more...]
Accenture has released the Accenture Green Technology Suite. It is a set of tools to help an organization assess its environmental standing and provide some recommendations to reduce its carbon footprint by improving the way IT is managed. The flash based tool gives a view across the entire IT organization. It provides detailed assessments of where the company is within a maturity spectrum and … [Read more...]
newScale Inc. provider of IT Service Catalog and Service Portfolio Management software solutions, today announced the latest additions to its libraries of pre-built Service Portfolio and Service Catalog templates. Each library contains pre-built service components that can be used "as-is" to get up and running immediately, or configured to suit each organization's unique environment. This … [Read more...]
Service Desk Solution Provider Wins ContactCenterWorld.com Award for Second Year in a Row Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced that it has been voted ‘Best in Class’ for its help-desk solution by ContactCenterWorld.com members. ContactCenterWorld.com, a global support organization for contact center industry … [Read more...]
ASG Software Solutions, the originator of ASG's Business Service Platform™ (BSP™), a true platform for Business Service Management (BSM), has expanded its BSP capabilities to seamlessly integrate key performance information from both distributed and mainframe environments. The new BSP solutions responsible for this enhanced functionality include specific products for distributed performance … [Read more...]
LiveTime Software, a leading provider of ITIL certified Service Management and Help Desk Software offers LiveTime Service Manager and Help Desk for the iPhone. You can access LiveTime's ITIL service management suite via your IPhone. This allows field technicians and customers who use the IPhone to log in and manage service request from remote. Remote CMDB Access LiveTime can be customized … [Read more...]
Method 123 a company that offers a comprehensive suite of Project Management templates is now offering a free project management e-book. The free e-book covers the project life cycle from initiation, planning, execution to closure. This e-book helps you manage projects more successfully by describing each of the steps in the Project Life cycle. Every phase, activity and task is described, … [Read more...]