Resources for IT Managers
With the release of IT Infrastructure Library (ITIL) version 3 (ITIL V3), it’s clear that your goal as an IT professional has changed. You’re no longer tasked with aligning IT with the business. Now your goal is to integrate IT with the business. The distinction between IT and the business has blurred, and the language [...]
Digital Fuel, an IT Service Management solutions company, today announced the industry’s first pre-defined IT service portfolio and catalog, providing customers with immediate online access to a dynamic, fully populated catalog built on years of service management expertise and best practices. Built on Digital Fuel’s ServiceFlow, the global standard for managing services as a business, [...]
The Technical Specialist (TS) exam, Exam 70-652: TS: Windows Server Virtualization, Configuring, is in development. The expected release date is August 2008. When you pass Exam 70-652: TS: Windows Server Virtualization, Configuring, you complete the requirements for the following certification: Microsoft Certified Technology Specialist (MCTS): Windows Server Virtualization, Configuration There currently are no Microsoft Press [...]
FrontRange Solutions has announced the availability of FrontRange™ IT Service Management (ITSM) Version 6.1. This next-generation software application gives mid sized and enterprise IT and customer service organizations an innovative solution. It features new tools in configuration management for intuitive, unprecedented change management control It improves the customer experience and provides more robust business process [...]
Do you need Project Management software, but don’t have a lot of money to invest in it? Take a look at dotProject. It is a free open source Project Management tool alternative to Microsoft products and other expensive applications. Features Include User Management Email based trouble Ticket System Client/Company Management Project listings Hierarchical Task List [...]