Resources for IT Managers
iET® Solutions, a leading provider of ITIL based IT Service Management (ITSM) software solutions and services, today announced the release and immediate availability of iET ITSM 5.0 and iET Enterprise Platform 11.0. The newest release features service request fulfillment and service catalog, as well as an enhanced knowledge management application, keeping iET ITSM in line with ITIL V3 best … [Read more...]
Firewalls and antivirus software are no defense against acts of data theft and corruption from within your organization at local endpoints. You don't have to be an administrator to connect a small digital camera, MP3 player, or flash memory stick to the USB and begin uploading or downloading whatever you want. If you are a system administrator, you know you can't manage such device-level activity … [Read more...]
Cisco Systems and Microsoft have teamed up to bring a new networking appliance for enterprises designed specifically for use in branch offices. The new product called Windows Server on WAAS (Wide Area Application Services) is now available for purchase. Windows Server® on WAAS reduces the cost and complexity of providing IT services in branch locations with accelerated access to centralized … [Read more...]
Service-now.com, the pioneer of on-demand IT service management, today announced certification by the U.S. Department of Commerce with the United States-European Union (EU) Safe Harbor Framework. The Safe Harbor Framework facilitates secure, uninterrupted data transfers from the EU to the United States. "As a software-as-a-service vendor, our customers trust us to keep their IT service management … [Read more...]
BMC Software today announced the immediate availability of BMC Atrium Configuration Management System (CMS) Essentials, a new solution offering that provides customers a “starter kit” for Business Service Management (BSM) and the adoption of best practices as defined by IT Infrastructure Library (ITIL®). Today’s IT organizations are under great pressure to support their companies’ … [Read more...]