Resources for IT Managers
Sunrise Software has today published a report following testing conducted by Broadband-Testing Labs, that validates its claims that its Sostenuto IT Service Management (ITSM) solution is one of the most flexible and versatile products available on the market today. Broadband Testing Lab’s report provides an overview of the modules that make up Sunrise Sostenuto ITSM v3 spanning system, … [Read more...]
Symantec Corp. has announced the findings of its 2009 Green IT Report, a follow up to the Green Data Center report released in late 2007. According to survey data, senior-level IT executives report significant interest in green IT strategies and solutions, attributed to both cost reduction and environmental responsibility. The data points to a shift from implementing “green” technologies … [Read more...]
Companies that fail to invest in CRM strategies because of the tough economic climate will delay perceived benefits by at least 12 months once the economy recovers, giving rivals an advantage in the market, according to Gartner Inc. Gartner analysts said that lesson learned from previous downturns indicate that 40 percent of companies will use the current economic slump as an opportunity to … [Read more...]
Change Dynamics, a leading provider of IT service management software and solutions for Fortune 1000 or Russell 2000 companies, announced today that Technology Marketing Corporation (TMC) has named Change Dynamics' IT Symphony as a recipient of a 2008 Communications Solutions Product of the Year Award. Accolades were bestowed upon the company for IT Symphony's ability to manage risk, prevent … [Read more...]
In a recent report from Forrester Research 69 percent of IT leaders surveyed reported they had not implemented any enterprise wide power management initiatives. Despite the cries to “Green IT” it appears most IT departments still do not get it. One area that IT can reduce energy costs is with PCs. The US Environmental Protection Agency reports that a PC left on overnight is wasting … [Read more...]
Poor knowledge of customers; pressure to handle increased call volumes, faster, across multiple departments; and managing complexity of change are major headaches for service desk staff today. The top three issues for today’s service desk have been revealed by Hornbill Systems, a leading provider of service management software with the ‘human touch’. Visitors to Hornbill’s stand at the … [Read more...]
A recent survey by the IT Job Board revealed that 75 percent of recruiters believe that IT candidates with additional qualifications stand a better chance of securing a job. This finding was also supported by the candidate response, where 84 percent of IT professionals consider that holding industry certifications will improve their employment opportunities. And, a massive 87 percent of … [Read more...]
Speed, Ease of Integration, Global Coverage Provide Significant Customer Benefits. The Planet, the global leader in IT hosting, today issued a report that shows The Planet Storage Cloud outperforms similar cloud storage platforms in both read and write tests. With its benefits of on-premise storage, elastic cloud design and utility-based billing, The Planet Storage Cloud delivers transfer … [Read more...]