Resources for IT Managers
In a significant move that will bolster a strong standards-based approach to IT management, BMC Software has been awarded the first “ITIL Process Compliant” certification and trademark, achieving this important milestone ahead of any of its competitors. This certification is the only one of its kind sanctioned by both the United Kingdom’s Office of Government Commerce (OGC) and the APM … [Read more...]
HP and Research In Motion today announced they are establishing a strategic alliance to deliver a portfolio of solutions for business mobility on the BlackBerry® platform. The solutions, which include support for BlackBerry® Enterprise Server 5.0, are focused on increasing service levels, reducing operations costs and improving productivity for customers. HP and RIM plan to design and … [Read more...]
As companies look for ways to cut expenses and capital costs during the economic downturn, interest in strategic document outsourcing has grown, according to Gartner, Inc. However, organizations must ensure that outsourcing print and electronic document publishing improves customer communications without sacrificing quality, efficiency and confidentiality. Strategic document outsourcing is the … [Read more...]