A management technique known as “The Gemba Walk” is about getting managers and leadership out of their offices and into the workplace. An Information Technology department by nature is in a constant state of change. For this reason a Gemba walk is a good way for IT managers and leaders to stay in touch with [...]
Are Companies Tightening the IT Belt Too Much?
The current economic environment has caused many IT departments to tighten their belts. But have they taken it too far? Do they risk not being able to meet the present and future needs of the business for the sake of cutting the bottom line or even put the company at risk? A recent survey commissioned [...]
Find CIOs to Follow on the CIO Twitter Dashboard
Twitter can be a useful tool for networking, news and gaining insight from interesting people. Recent events in Iran has shown Twitter can also be a better resource for news and information that the mass media. Over the past week I have been visiting Twitterfall reading the tweets on the #iranelection hash tag. Finding people [...]
Zephyr v2.5 Software Test Management for the Enterprise
Software quality assurance (QA) ensures that quality software is produced, delivered on time and within budget requirements. Software must meet or exceed the expectations of the end use and be maintainable. The best way to ensure your department is producing quality software is end-to-end management of the testing lifecycle. A comprehensive test management system gives [...]
Service-Now Wins 2009 Service Desk Institute Award
Service-now.com, the pioneer of modern SaaS for IT service automation, today announced it has been named the winner of the Service Desk Institute 2009 IT Service & Support Technology Supplier of the Year award. For the first time ever, SDI surveyed end users to determine the IT service management market’s favorite vendors. Service-now.com and three [...]
Free Microsoft Press E-Books Offers for June
Microsoft Press continues to celebrate their 25th anniversary with two more free e-books for the month of June. This will be the last month and the offer ends June 24th. Did you know the first Microsoft Press book published was “The Apple Macintosh Book” published in 1984? The offerings this month center on the Microsoft [...]
Learn From Experts Jack and Suzy Welch Reality TV Style
Jack and Suzy Welsh are coauthors of the No.1 best-seller “Winning” and its companion volume, “Winning: The Answers”. Currently they write a column together on management topics for BusinessWeek Magazine. Now legendary business gurus Jack and Suzy Welch provide expert business advice to Fortune 500 executives in an all-new online business show airing today at [...]
How To Develop Your IT Career Plan and Why You Should Do It
A career development plan is an important part of being able to advance your career, increase your salary and become a more valuable asset to your company. You may not need a MBA, but education is important as is professional development, management development and leadership development. IT jobs and careers in the IT industry increasingly [...]
Gartner Gives Seven Ways to Save Costs in the Data Center
With cuts in IT budgets many IT departments are looking for innovative ways to cut costs in their data centers. Yet while faced with shrinking budgets IT managers are expected to deliver expanded and reliable services to meet the growing needs of the business. For many this means difficult challenges to try and balance the [...]
Free Educational IT Service Management Webinar Series
Summer Fridays Webinar Series’ to be Hosted by ITSM Guru Chris Dancy, Will Cover Help Desk Best Practices, Web 2.0 Trends and Practical ITSM Tips. ServiceSphere®, a leading global provider of IT Service Management Solutions, has announced that it is accepting registrations for the free ServiceSphere Summer Fridays Webinar Series, launching on Friday, June 12 [...]