Resources for IT Managers
Kinetic Data, the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced the availability of Kinetic Response, a new problem collaboration tool that tracks service delivery issues and enables teams to work together—online and in real time—to resolve problems. The product also provides [...]
Successful IT Service Management (ITSM) depends on developing and implementing a good training and strategy plan. Providing ITIL and other related training ensures that all IT employees have a common language, knowledge and skills. Pink Elephant has a guide, “Developing an ITSM Training Strategy and Plan” available for download in PDF file format. The 22 [...]
Enables IT Pros to Seamlessly Transition PC Power States Within Microsoft Configuration Manager to Ensure Reliable Software Distribution and Patch Management While Reducing PC Energy Costs Up To 60% Verdiem, the leading provider of enterprise PC power management software solutions has released its Power Management Pack for Microsoft System Center Configuration Manager2007. Utilizing Verdiem’s Power [...]
Cisco Partner Summit – Cisco today announced plans to grow, motivate and evolve its global community of data center channel partners and customers to further accelerate the market transition toward virtualized data centers. Cisco introduced several channel programs designed to help partners gain new revenue opportunities and evolve their businesses toward a unified data center [...]
Keeping up with the differences between editions of A Guide to the Project Management Body of Knowledge (PMBOK® Guide) just became much easier. ESI International now offers a free Webinar to direct project managers through the latest updates to the highly regarded guide to global best practices of project management. The current, PMBOK® Guide–Fourth Edition, [...]
While the recession is still under way, now is the time for IT leaders to prepare for business growth, and organizations should aim to complete these plans by July 1 of this year, according to Gartner, Inc. This advice especially pertains to the nations that first entered the recession, such as the U.S. and the [...]
Numara® Software, Inc., a leader in service desk management solutions for IT professionals, today announced the latest version of Numara® Track-It!®, the world’s most widely installed help desk software and asset management solution, which is used at nearly 50,000 customer sites around the globe. With unmatched ease-of-use and integrated automation, Numara Track-It! 9 delivers even [...]
Research In Motion today announced an enhanced BlackBerry® Technical Support Services offering with new levels of support and support service options for small to medium sized businesses and large enterprise customers. “We have developed a more comprehensive, flexible, scalable BlackBerry Technical Support Services program that can help small-to-mid-sized businesses and large enterprises keep pace with [...]
There are many benefits to a 5S Office System. Saving time, saving money, increasing efficiency, increasing production and increasing morale are just some examples. In the first two articles A 5S Office System – Part 1 Planning and A 5S Office System – Part 2 Laying The Foundation, we looked at planning for and laying [...]