Documentation plays an important part in Information Technology. Work instructions, help desk scripts, knowledge bases, and vendor instructions are only a few examples. The key to writing good technical documentation is in the format of the document. No matter how good the information is, if it is not well formatted it can be difficult to use. Documentation should be easy to read, easy for the … [Read more...]
IT Contract Work Has Full-Time Potential
If you have been trying to get a full-time IT position and have found few opportunities one option to try is contract work. Right now contract work may be your best option for landing a full-time position. A recent survey of CIOs across the United States revealed that nearly 73 percent think it is beneficial to bring in prospective employees on a contract basis before hiring them in full-time … [Read more...]
How To Work Under Pressure
In the IT world working under pressure is a daily occurrence. Knowing the steps to take when faced with an issue can greatly reduce the stress of working under pressure. Deadlines, project changes, unforeseen obstacles, critical outages are only a few of the stressful issues that can arise in the IT world. We face these circumstances often and can feel a great deal of pressure to get them taken … [Read more...]
Why You Should Cross Train Employees
Being able to staff critical positions is important to maintaining an IT departments level of service. Vacations, sick days, family emergencies and medical leaves are but a few of the normal threats to staffing critical positions. How are these normal absences a threat to an IT department? In the same manner that retirements are a threat by having all of those skills walk out the door, see … [Read more...]