Standardize and Sustain are the fourth and fifth steps in a 5S Office System. These last two steps are about keeping your 5S Office System running smoothly. To do this you must set up standards and reinforce the 5S Office System. After the first three articles A 5S Office System – Part 1 Planning, A [...]
5 Ways to Improve Your Workspace
Is your desk a mess? Cables running everywhere, papers stacked two feet high, cups, holders and bins everywhere? A clean and organized workspace will do wonders for your productivity and your state of mind. This week Lifehacker ran a series of posts on how to “Supercharge Your Workspace”. There were lots of good ideas for [...]
Improve Your Time Management in Easy Three Steps
For busy managers time management is essential to getting things done. Time management is about controlling your most valuable resource, your time. Time management is a process and just like any process you can improve it. As I mentioned in the post Management Tools – Time and Problem Management Simplified I am a big fan [...]
ITIL v3 Will Update Core Publications
Since ITIL v3 was first released in 2007 it has seen adoption by many organizations. Last week OGC announced on their Best Management Practice web site in “ITIL Mandate For Change” that ITIL v3 will be updated. This is not ITIL v4, but an update of the existing edition since the framework will for the [...]
What to Do With Under Performing Employees
Every organization has some “ducks.” Ducks are employees who have a detrimental effect on productivity. Their work is consistently substandard, they rarely meet deadlines, and their skills are out of date. They hate change, resist taking responsibility, and blame their failures on co-workers. They constantly complain about their projects, their teammates, their workloads and their [...]
Standardized Resolutions Improve Incident Management
Most help desk software has a box where the resolution to an incident is placed. This tells the person who is going to resolve the problem exactly how it should be resolved. Leaving it up to each individual to use their own language and terms to describe the resolution can lead to errors and delays. [...]