Numara Software Receives 2008 Product of the Year Award
Numara Software, Inc., a leader in service desk management solutions for IT professionals, announced today that Numara FootPrints 9 has received a 2008 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982. Numara FootPrints 9 is the latest... [Read more]
How to Improve Your Professional Skill Sets For Little Money
With the start of the new year it is time for new years resolutions. High on your list should be improving your professional skill sets. Learning a new skill or improving on an existing skill will benefit you for years to come. One of the least expensive ways to improve and increase your skills is to read good books on the subject. Some of you may be job hunting or at risk of losing your job during... [Read more]
Why IT Professionals Should Know About AITP
What is AITP? AITP offers opportunities for Information Technology (IT) leadership and education through partnerships with industry, government and academia. AITP provides quality IT related education, information on relevant IT issues and forums for networking with experienced peers and other IT professionals. Research has proven that membership in professional organizations offer advantages to IT... [Read more]
Project Management Methodology for Teams
Method123 Ltd has announced the release of its new software for project teams. The “Method123 Project Management Methodology” (or MPMM) is a software toolset for organizations that run multiple projects at the same time. These organizations usually need to implement projects in a standard manner, using best practice project processes. MPMM contains such processes to ensure that projects... [Read more]
The 7 Stages of Business Process Management
Organizations can use Business Process Management to improve all of their business processes. A business process begins with the customer’s needs and ends with the customer’s fulfillment. Business Process Management (BPM) is a method of efficiently aligning an organization with the wants and needs of the clients. It is a holistic management approach that promotes business effectiveness... [Read more]
Ultra Pro Field Service Tool Kit
If you are looking for the ultimate field service took kit take a look at this one from Tecra Tools. It has over 112 indispensable tools in this field service arsenal. It is the ultimate tool kit for master technicians. Specifically designed with Master Field Service Engineers in mind, this kit puts you in control, no matter how complex the job becomes. Not only is this our best field service kit,... [Read more]
Universal Service Management Body of Knowledge
At almost 500 pages the Guide to the Universal Service Management Body of Knowledge (USMBOK) organizes, distills and provides ready access to a core body of knowledge for service management that can be universally applied within service provider organizations. The Guide provides a singular, coherent and consistent approach to the development of a service management system. Service Management 101 announces... [Read more]
Aligning COBIT 4.1, ITIL V3 and ISO/IEC 27002 for Business Benefit
ITGL and OGC have released a 131 page management briefing Aligning COBIT 4.1, ITIL V3 and ISO/IEC 27002 for Business Benefit. This project was developed with the Office for Government Commerce (OGC) to update the very popular management briefing first produced in 2005. The briefing applies generally to all IT best practices but focuses on three specific practices and standards that are becoming widely... [Read more]
