IT Management, Project Management, Security Management, IT Tools, Career, Best Practices
IT deals with problems large and small each day. How well these problems are handled depends on how well the IT team is prepared to deal with them.
With proper problem management any problem or issue can be dealt with in a timely manner to ensure the continuity of IT services the business depends on.
An [...]
If you are looking for ways to improve your IT Service Depot the best place to start is with a 5S System. Establishing a 5S System will lay the foundation on which you build a lean quality management system using continuous improvement principles. A 5S System cost very little to start and will yield results [...]
Standardize and Sustain are the fourth and fifth steps in a 5S Office System. These last two steps are about keeping your 5S Office System running smoothly. To do this you must set up standards and reinforce the 5S Office System.
After the first three articles A 5S Office System – Part 1 Planning, A [...]
Documentation plays an important part in Information Technology. Work instructions, help desk scripts, knowledge bases, and vendor instructions are only a few examples.
The key to writing good technical documentation is in the format of the document. No matter how good the information is, if it is not well formatted it can be difficult to [...]
Summer Fridays Webinar Series’ to be Hosted by ITSM Guru Chris Dancy, Will Cover Help Desk Best Practices, Web 2.0 Trends and Practical ITSM Tips.
ServiceSphere®, a leading global provider of IT Service Management Solutions, has announced that it is accepting registrations for the free ServiceSphere Summer Fridays Webinar Series, launching on Friday, June 12 [...]
Successful IT Service Management (ITSM) depends on developing and implementing a good training and strategy plan. Providing ITIL and other related training ensures that all IT employees have a common language, knowledge and skills.
Pink Elephant has a guide, “Developing an ITSM Training Strategy and Plan” available for download in PDF file format. The 22 [...]
Advises Firms on How to Use Industry Standard Information Technology Infrastructure Library to Minimize Value Leakage in Outsourcing Agreements.
Alsbridge announced today that their new white paper for outsourcing and information technology executives, “Five Steps to Establishing Effective Service Level Agreements Using ITIL® V3” is available immediately.
The document is intended to advise readers how to [...]
Organizations have become dependent on IT to fulfill their business objectives. This dependency has resulted in the need for IT to deliver quality services that align with the needs of the business. IT services must be of high quality, dependable, consistent and at an acceptable cost.
This is why IT Service Management has become a [...]
Service-now.com, the pioneer of modern SaaS for IT service management, today announced the addition of free Service-now.com admin training and a free ITIL v2 to v3 bridge course included with Knowledge09 conference registration. Knowledge09, the third annual Service-now.com user conference, is back in San Diego, May 4-7, 2009.
Knowledge09 has created a community of professionals [...]
Pink Elephant is offering a free downloadable chapter from the bestselling book, Defining IT Success Through The Service Catalog.
If you are interested in learning more about how to approach Service Catalog tool selection, check out this chapter. Included is a list of useful questions that you should be asking when preparing a Request for [...]