Resources for IT Managers
Work is about getting things done. The best way improve productivity is to practice Kaizen. It’s that simple. One step at a time. Kaizen is a Japanese word that roughly translates into “slow improvement”. It is a perfect method to use to perfect a process and begin the practice of continuous improvement. It makes tasks easier and more effective. Isn’t that what a good productivity … [Read more...]
Building a strong culture of performance through performance management is critical to meet challenges, promote innovation and develop top performing teams. A strong culture of performance fosters a vision of "One Company, One Team" in your company. This vision will lead to teams and departments actively seeking proactive ways to drive value to the business and promote new levels of … [Read more...]
A customer focused quality management system needs to be an essential part of IT to meet the required levels of service your business needs. IT is charged with providing an ever-increasing line of products and services to the business. In our nanosecond world the quality of those products and services is paramount. To meet the desired level of service quality management needs to become an … [Read more...]
For IT quality of service is not just for networks anymore. IT is now a service based organization. IT should follow quality management system practices and principles for the products and services it provides since they are vital to the performance of the business. Most best practices used in IT today define a quality management system (QMS). A QMS defines the standards of quality used within … [Read more...]
We all face negative situations in our life. Someone may say something bad about you, or something you’ve worked hard on is rejected. During these situations it is difficult to keep a positive attitude, but we are judged by our communications so staying positive is the professional way to react to an adverse situations. Your natural inclination is to release your inner Hulk and bash. This … [Read more...]
For managers note-taking is a skill used every day and like any skill it can be improved on. By developing your own set of note-taking best practices your notes will be more effective and less time consuming to properly utilize. In an article to follow I will layout an information management system that will show you an efficient and effective way to manage your notes and other forms of … [Read more...]
The measure of a mans worth is only as good as his word. Your credibility with your employees, your boss, your customers and everyone else in your life is only as good as your word is. What you say can make you or break you. This is why building and maintaining credibility is important. If you are credible you are seen as trustworthy, honest, someone who can be counted on. These are all … [Read more...]
IT deals with problems large and small each day. How well these problems are handled depends on how well the IT team is prepared to deal with them. With proper problem management any problem or issue can be dealt with in a timely manner to ensure the continuity of IT services the business depends on. An emergency room is a good example of a team that deals with large and small problems each … [Read more...]