Resources for IT Managers
For IT quality of service is not just for networks anymore. IT is now a service based organization. IT should follow quality management system practices and principles for the products and services it provides since they are vital to the performance of the business. Most best practices used in IT today define a quality management [...]
We all face negative situations in our life. Someone may say something bad about you, or something you’ve worked hard on is rejected. During these situations it is difficult to keep a positive attitude, but we are judged by our communications so staying positive is the professional way to react to an adverse situations. Your [...]
For managers note-taking is a skill used every day and like any skill it can be improved on. By developing your own set of note-taking best practices your notes will be more effective and less time consuming to properly utilize. In an article to follow I will layout an information management system that will show [...]
The measure of a mans worth is only as good as his word. Your credibility with your employees, your boss, your customers and everyone else in your life is only as good as your word is. What you say can make you or break you. This is why building and maintaining credibility is important. If [...]
IT deals with problems large and small each day. How well these problems are handled depends on how well the IT team is prepared to deal with them. With proper problem management any problem or issue can be dealt with in a timely manner to ensure the continuity of IT services the business depends on. [...]
If you are looking for ways to improve your IT Service Depot the best place to start is with a 5S System. Establishing a 5S System will lay the foundation on which you build a lean quality management system using continuous improvement principles. A 5S System cost very little to start and will yield results [...]
Standardize and Sustain are the fourth and fifth steps in a 5S Office System. These last two steps are about keeping your 5S Office System running smoothly. To do this you must set up standards and reinforce the 5S Office System. After the first three articles A 5S Office System – Part 1 Planning, A [...]
Documentation plays an important part in Information Technology. Work instructions, help desk scripts, knowledge bases, and vendor instructions are only a few examples. The key to writing good technical documentation is in the format of the document. No matter how good the information is, if it is not well formatted it can be difficult to [...]
Summer Fridays Webinar Series’ to be Hosted by ITSM Guru Chris Dancy, Will Cover Help Desk Best Practices, Web 2.0 Trends and Practical ITSM Tips. ServiceSphere®, a leading global provider of IT Service Management Solutions, has announced that it is accepting registrations for the free ServiceSphere Summer Fridays Webinar Series, launching on Friday, June 12 [...]
Successful IT Service Management (ITSM) depends on developing and implementing a good training and strategy plan. Providing ITIL and other related training ensures that all IT employees have a common language, knowledge and skills. Pink Elephant has a guide, “Developing an ITSM Training Strategy and Plan” available for download in PDF file format. The 22 [...]