Resources for IT Managers
If you are looking for ways to improve your IT Service Depot the best place to start is with a 5S System. Establishing a 5S System will lay the foundation on which you build a lean quality management system using continuous improvement principles. A 5S System cost very little to start and will yield results you can see right away. 5S refers to a list of five Japanese words which are part of the … [Read more...]
Standardize and Sustain are the fourth and fifth steps in a 5S Office System. These last two steps are about keeping your 5S Office System running smoothly. To do this you must set up standards and reinforce the 5S Office System. After the first three articles A 5S Office System – Part 1 Planning, A 5S Office System – Part 2 Laying The Foundation and A 5S Office System – Part 3 Your First … [Read more...]
Documentation plays an important part in Information Technology. Work instructions, help desk scripts, knowledge bases, and vendor instructions are only a few examples. The key to writing good technical documentation is in the format of the document. No matter how good the information is, if it is not well formatted it can be difficult to use. Documentation should be easy to read, easy for the … [Read more...]
Successful IT Service Management (ITSM) depends on developing and implementing a good training and strategy plan. Providing ITIL and other related training ensures that all IT employees have a common language, knowledge and skills. Pink Elephant has a guide, “Developing an ITSM Training Strategy and Plan” available for download in PDF file format. The 22 page guide highlights the following … [Read more...]
Alsbridge announced today that their new white paper for outsourcing and information technology executives, “Five Steps to Establishing Effective Service Level Agreements Using ITIL® V3” is available immediately. It advises firms on how to Use industry standard information technology infrastructure library to minimize value leakage in outsourcing Agreements. The document is intended to … [Read more...]
Organizations have become dependent on IT to fulfill their business objectives. This dependency has resulted in the need for IT to deliver quality services that align with the needs of the business. IT services must be of high quality, dependable, consistent and at an acceptable cost. This is why IT Service Management has become a key part of a world class IT organization. But what are the keys … [Read more...]
The IBM Service Management Simulator is an immersive learning game where players learn through a variety of hands-on sessions, experiencing issues affecting service management and corporate profitability in a simulated, virtual organization. With each game session, the participants actively experience how practical process improvements can help operations meet service level agreement (SLA) … [Read more...]
This is the 4th year that Consulting-Portal, a leading IT Service Management (ITSM) consulting firm, has conducted the IT Service Management (ITSM) Industry Survey. A key finding of the survey is that regulatory compliance (e.g. Sarbanes Oxley) is driving the requirement for IT controls. As a result most organizations have adopted IT Service Management as the underpinning framework for meeting … [Read more...]