Resources for IT Managers
IT departments are always looking at Leadership training, ITIL or other best practices to improve their department. A Gemba walk performed one or more times a day is a zero cost, high impact practice that will give you a better understanding of the work in progress and the people who do the work. Quickly you will find your Gemba walk to be the most valuable part of your day. Gemba is a Japanese … [Read more...]
The IT Infrastructure Library (ITIL), a collection of best practices that address core service management issues such as problem, incident, change and request management, is all about servicing the end user. Many IT departments have rushed to implement ITIL, but fallen into common pitfalls. The important thing to remember about ITIL is it is not a quick fix solution. It is not a short-term … [Read more...]
ZeNETeX announced today that it has expanded its public IT Service Management Training Services to include a new certification class entitled 'Foundation in IT Service Management According to ISO/IEC 20000.' This newly released class is an individual certification for IT leaders that are directly involved in helping their organizations achieve the highly coveted ISO/IEC 20000 … [Read more...]
Seiso is the third step in a 5S System. Translated it means to shine or scrub. Now that you have completed the Sort Step and Straighten Step, the workplace should be free of debris and all areas in need of cleaning should be exposed. In this step you will clean the entire work environment. Everything should be cleaned including floors, workspaces, walls and equipment. If any area needs painting … [Read more...]
Each day we send email to our co-workers, vendors and clients. Have you ever thought what how your message looks? I am not talking about the actual message, but the format and layout of the email. As often as you use email you should make sure that you are presenting your message in a clear and professional manner. Your email says a lot about yourself. Here are some areas you should pay … [Read more...]
From the Japanese word Seiton we get the next part in the 5S System, the straighten step. Once you have completed the sort step, the workplace should be free from clutter and unnecessary items. Now it is time to straighten everything up and organize it. The goal is to put everything in its place and organize each workstation for maximum efficiency and productivity. Everything Has a Place The … [Read more...]
From the Japanese word is 'Seiri', the first step in the 5S System is sort. In a 5S System the goal of the sort step is to remove everything from the workplace that is not needed to do the work. You organize what is necessary and dispose of or put in place what is not. With all the clutter removed the workplace will be cleaner and more productive. By this time you have prepared your 5S System … [Read more...]
Protecting your Enterprise IT system from threats both external and internal becomes harder each day. There will always be new methods of intrusion and infection that threaten your system. Your Security Management group should develop a set of best practices to ensure that your IT infrastructure is secure and can continue to support your business. … [Read more...]