A customer focused quality management system needs to be an essential part of IT to meet the required levels of service your business needs. IT is charged with providing an ever-increasing line of products and services to the business. In our nanosecond world the quality of those products and services is paramount. To meet the desired level of service quality management needs to become an … [Read more...]
Quality Management System Principles For IT
For IT quality of service is not just for networks anymore. IT is now a service based organization. IT should follow quality management system practices and principles for the products and services it provides since they are vital to the performance of the business. Most best practices used in IT today define a quality management system (QMS). A QMS defines the standards of quality used within … [Read more...]
How To Improve IT Customer Service
Over the years IT has evolved and become more customer service oriented. No longer is an IT department just about keeping the hardware and software running. We serve customers within the organization with products, services and solutions. Gone are the days when IT was disconnected from the business. IT is now an integral part of the business and has many customers, both internal and external. … [Read more...]
5 CRM Strategies That Cost Little, But Yield Positive Result
Companies that fail to invest in CRM strategies because of the tough economic climate will delay perceived benefits by at least 12 months once the economy recovers, giving rivals an advantage in the market, according to Gartner Inc. Gartner analysts said that lesson learned from previous downturns indicate that 40 percent of companies will use the current economic slump as an opportunity to … [Read more...]
Top Three Issues For The Service Desk
Poor knowledge of customers; pressure to handle increased call volumes, faster, across multiple departments; and managing complexity of change are major headaches for service desk staff today. The top three issues for today’s service desk have been revealed by Hornbill Systems, a leading provider of service management software with the ‘human touch’. Visitors to Hornbill’s stand at the recent … [Read more...]
Top 5 Tips for Cost Cutting in E-Commerce Without Losing Customer Loyalty
IT organizations responsible for e-commerce are challenged to improve online customer experiences to make up for closed locations and lost sales personnel, while cutting IT expenditures by 5-25 percent, according to Gartner, Inc. Gartner has identified five tips in which IT leaders in charge of e-commerce operations can meet this challenge in this year’s tough economic climate. Gartner has also … [Read more...]