Resources for IT Managers
For nearly a decade before the buzzwords “SaaS” and “Cloud Computing” entered the mainstream, Web Help Desk has provided the service desk industry with its award winning hosted help desk software. Today, Web Help Desk announced an affordable Lite Edition for small to medium businesses, K-12 schools, collegiate departments and governmental agencies. This new Lite [...]
RightAnswers, Inc., the recognized leader in providing self-service and IT knowledge management solutions, today announced a technology partnership with Service-now.com – the pioneer of IT service management via SaaS. RightAnswers offers full integration with Service-now.com products, allowing numerous joint customers a seamless transition and the combined benefits of two industry leading products. “Our company quickly [...]
More and more, customers want to use their BlackBerry® smartphones and other mobile devices to manage their enterprise IT services. Their ability to do so, however, has been limited, usually because the key service management applications that guide their work are still tied to their desk. Aeroprise, Inc. and BMC Software have announced a major [...]
Aldon, the ALM company for IT compliance, today announced Aldon Community Manager 9, the latest release of its comprehensive service desk management solution most widely used for improving an organizations response to business, technical and operational issues. Equipped with new and enhanced features that include an integrated ITIL v3-compatible service catalog, increased approval workflow mechanisms, [...]
Service-now.com, the pioneer of IT service management via SaaS, today announced several dozen available integrations between Service-now.com and common IT management applications. Service-now.com delivers simplified integrations with other software-as-a-service (SaaS) and traditional client / server applications leading to increased interoperability across IT systems. The University of San Francisco Online Support Service Desk runs on Service-now.com [...]
Cherwell Software, Inc. (“Cherwell”) today announced that its breakthrough product, Cherwell Service Management™ v3.2, received certification of ITIL V3 (Information Technology Infrastructure Library, version three) compatibility from Pink Elephant through the PinkVERIFY program. PinkVERIFY is the only independent certification program worldwide to recognize software that supports the definition and workflow requirements of specific ITIL version [...]
LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced the general availability of LiveTime’s Hardware Appliance v5.5. This hardware is based around Sun Microsystems Sun Fire x4140 (AMD) and x4150 (Intel) Quad core processors and LiveTime 5.5 with ZFS, MySQL Enterprise and PostgreSQL. LiveTime has been [...]
Service-now.com, the pioneer of IT service management via SaaS, today announced highlights of the Service-now.com Winter 2009 release. This new release provides consumer Web functionality like mobile browser access, search, drag-and-drop UI customization, and online shopping for enterprise IT. The Winter 2009 release also includes new applications for project management and graphical workflow. Service-now.com is [...]
Numara Software, Inc., a leader in service desk management solutions for IT professionals, announced today that Numara FootPrints 9 has received a 2008 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982. Numara FootPrints 9 is the latest [...]
Web Help Desk, a leading cross-platform help desk software solution, today announced the release of a Free Edition of it’s web-based incident management software for small business, K-12 institutions, and small government organizations. The Free Edition has no trial period or expiration date, is completely free from ads, and includes one full year of help [...]