Gartner listed unified communications (UC) as 2nd in their top ten technology areas of 2008. Driven by voice over IP (VoIP), call centers and phone services are leading the way, but other areas of IT such as storage networks, video from security cameras and sensors will soon follow.
Unified communications refers to a group of technologies, many of which are already used in the business world today. Instant messaging allows workers to chat with each other in real-time. This is a useful tool for team members that are separated by feet or miles and need to collaborate. Jabber offers a real-time communications solution with its Jabber XCP package.
