Resources for IT Managers
The current economic environment has caused many IT departments to tighten their belts. But have they taken it too far? Do they risk not being able to meet the present and future needs of the business for the sake of cutting the bottom line or even put the company at risk? A recent survey commissioned by Microsoft and done by Harris Interactive reveals that American IT departments plan to spend … [Read more...]
With cuts in IT budgets many IT departments are looking for innovative ways to cut costs in their data centers. Yet while faced with shrinking budgets IT managers are expected to deliver expanded and reliable services to meet the growing needs of the business. For many this means difficult challenges to try and balance the two. Organizations can make savings in their operating costs by making … [Read more...]
The Obama administration’s commitment to change and the impending budget impact of the economic crisis are two major concerns for federal IT professionals heading into 2009, according to a survey administered at FOSE 2009 by ScienceLogic, a leading IT Operations Management provider. The survey asked IT workers to identify their concerns for the new year as well as what they see as their … [Read more...]
Digital Fuel, the leader in IT Service Management (ITSM) solutions, is proud to announce today that its IT Cost Management software product, ServiceFlow, has been named winner of the 2009 Pink Elephant “Innovation of the Year” award at the 13th Annual International IT Service Management Conference & Exhibition. The award recognizes the single product or service from the IT Service … [Read more...]
Accenture has released the Accenture Green Technology Suite. It is a set of tools to help an organization assess its environmental standing and provide some recommendations to reduce its carbon footprint by improving the way IT is managed. The flash based tool gives a view across the entire IT organization. It provides detailed assessments of where the company is within a maturity spectrum and … [Read more...]
Aternity Inc. announced today the results of its survey, “IT Management: Key Drivers and Challenges in 2008.” More than 70 senior IT and Line-of-Business (LOB) professionals participated in the survey, ranking their key IT priorities for 2008 and sharing their perspective on end user experience management strategies and best practices. The top five priorities and key IT challenges for 2008 … [Read more...]
As IT systems and services grow so does the need for an expanded IT Help Desk to support them. If you find you are outgrowing your present call support system one solution is a virtual call center software suite such as the one by Five9. It allows you to operate a best-in-class call center without the expense of in-house equipment. USCB a medical and financial receivables company recently … [Read more...]
IT Operations professionals are faced with the constant worry of threats such as IT outages, power failures, and disasters. During challenging financial times IT Operations is finding it more difficult to secure the funding needed for disaster recovery from management. Disaster recovery preparedness can run into millions of dollars depending of the level of continuity you desire and the size of … [Read more...]