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Quality Management System – Customer Focused

By Sam Grier

A customer focused quality management system needs to be an essential part of IT to meet the required levels of service your business needs. IT is charged with providing an ever-increasing line of products and services to the business. In our nanosecond world the quality of those products and services is paramount. To meet the desired level of service quality management needs to become an … [Read more...]

Digital Fuel Wants to Help Cut IT Costs Now

By Sam Grier

In tough economic times IT departments are looking for every way to cut costs while maintaining or even expanding service levels. Digital Fuel details ways to eliminate waste and cut up to 25% off of IT service costs. Digital Fuel today announced relief for enterprises that want to rapidly cut IT costs. At a time when every company is looking to streamline spending, Digital Fuel is leading the … [Read more...]

Ingram Micro’s Business Continuity/Disaster Recovery Services

By Sam Grier

Ingram Micro has expanded their onsite professional BC/DR services. This makes it easier to meet the growing demands for Business Continuity and Disaster Recovery services. Ingram Micro Inc. has expanded its professional services offerings to include business continuity and disaster recovery (BC/DR) services. Available to solution providers in the U.S. and Canada via the Ingram Micro … [Read more...]

IT Finds Valuable Business Tools In Unified Communications

By Sam Grier

Gartner listed unified communications (UC) as 2nd in their top ten technology areas of 2008. Driven by voice over IP (VoIP), call centers and phone services are leading the way, but other areas of IT such as storage networks, video from security cameras and sensors will soon follow. Unified communications refers to a group of technologies, many of which are already used in the business world … [Read more...]

IT Services Virtual Call Center Strategy

By Sam Grier

As IT systems and services grow so does the need for an expanded IT Help Desk to support them. If you find you are outgrowing your present call support system one solution is a virtual call center software suite such as the one by Five9. It allows you to operate a best-in-class call center without the expense of in-house equipment. USCB a medical and financial receivables company recently … [Read more...]

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