Resources for IT Managers
Building positive relationships between teams and individuals is an important part of building a world-class IT organization. You need to have a positive work environment. One where you are surrounded by other team members who share in a common goal of excellence and the greater good of the department and the company. There are three rules I ask all of my team members to follow. They address the … [Read more...]
All managers can agree that many skills are needed to be an effective manager. But what skills are the most important skills that a manager needs to master? To be a more effective manager you should master four skills. Communications, motivation, building trust and leadership are critical skills for every manager. These four skills are essential for a productive work environment, a cohesive and … [Read more...]
We all want to be seen as professional. But professionalism is in the eye of the beholder so even though you may think you are coming off as professional, in reality you may not. Over the next few articles I will explain how our professionalism is judged and give some tips on how to maintain your professional reputation. We Are Judged on Our Communications Effective communicators must be able to … [Read more...]
In the IT world working under pressure is a daily occurrence. Knowing the steps to take when faced with an issue can greatly reduce the stress of working under pressure. Deadlines, project changes, unforeseen obstacles, critical outages are only a few of the stressful issues that can arise in the IT world. We face these circumstances often and can feel a great deal of pressure to get them taken … [Read more...]
A management technique known as “The Gemba Walk” is about getting managers and leadership out of their offices and into the workplace. An Information Technology department by nature is in a constant state of change. For this reason a Gemba walk is a good way for IT managers and leaders to stay in touch with everything that goes on in the workplace. The idea behind the post “The Keys to … [Read more...]
Twitter can be a useful tool for networking, news and gaining insight from interesting people. Recent events in Iran has shown Twitter can also be a better resource for news and information that the mass media. Over the past week I have been visiting Twitterfall reading the tweets on the #iranelection hash tag. Finding people on Twitter who share your interests can be challenging with all of … [Read more...]
Jack and Suzy Welsh are coauthors of the No.1 best-seller “Winning” and its companion volume, “Winning: The Answers”. Currently they write a column together on management topics for BusinessWeek Magazine. Now legendary business gurus Jack and Suzy Welch provide expert business advice to Fortune 500 executives in an all-new online business show airing today at … [Read more...]
Organizations have become dependent on IT to fulfill their business objectives. This dependency has resulted in the need for IT to deliver quality services that align with the needs of the business. IT services must be of high quality, dependable, consistent and at an acceptable cost. This is why IT Service Management has become a key part of a world class IT organization. But what are the keys … [Read more...]