Resources for IT Managers
Many companies have found a direct correlation between customer satisfaction and employee satisfaction. Companies like Disney and FedEx are known for their strong customer service. They understand that to provide outstanding customer service, employees must be empowered. Empowering employee's means giving them or someone who manages them the authority to do whatever it takes to satisfy the … [Read more...]
In this continuing series of articles on leadership, we are going to look at why leaders need to drive change within their organization. A leader must be the one to stand up and say this needs to change and this is how we are going to do it. They should lead the strategy, planning, development and implementation of change. Why Change Is Needed Change is vital to growth and expansion. It … [Read more...]
Great leaders are usually great communicators. No leadership skill can compensate for poor communications. Great communicators use their skills to persuade others to follow. They are able to present their vision and plan in a clear and concise manner. In the first article in this series, Leadership Skills - Communications Part 1 we looked at the role of the speaker. Now we will examine the … [Read more...]
To be a great leader you must first be a great communicator. With good communications skills you will be able to articulate your vision clearly and repeatedly. Spell out your plan of action, asking for everyone's support and showing confidence in a positive outcome. Think of all of the areas where communications skills are used. One-on-one with your employees Small groups or your … [Read more...]
A project goes wrong. A flaw was missed. A product was released into production that has caused many problems. Who is to blame? "Well it wasn't me!" "We did our part!" "I told them this would happen!" "Not my problem!" Too often the blame game is started. People are more concerned about covering their collective rear ends than the mistake. Often extraordinary measures are taken to … [Read more...]