The role of a service depot is to produce a high quality product that meets or exceeds the needs of the customer.
One way you can improve the quality of your products and help other IT departments is to use failure tracking.
Equipment Failure Tracking - Vendors
Your company depends on dependable and reliable equipment to keep the IT infrastructure intact and able to provide services that help drive the business. When a piece of equipment fails part it costs your company money.
When you lose the functionality of the equipment you lose money from sales or productivity. You then have to pay to replace the equipment, ship it and repair it. Purchasing quality equipment from the start is a good business practice, but some vendors cut corners and quality to increase their profits. The Service Depot is where you detect these problems.
When you track why pieces of equipment are failing you are able to spot trends. If these failures become excessive you can go to your vendor and confront them with hard data. If the vendor is reputable and still wants your business they will correct the problem.
Project managers face problems with every project. By building problem-solving into your project and problem collaboration into your project team you will ensure that problems are dealt with promptly. You will also establish a track record of being able to identify and deal with problems. This is a useful notch on your project manager’s belt.
Your goal is to identify problems early before they have an impact on the project. It is far easier to deal with a problem before it becomes a crisis. Here are some tips on problem- solving methods your project.
