XOBIN (Inbox spelled backwards) is a fantastic add-on for Microsoft Outlook. I have used it for many months and it has proven to be a valuable tool to deal with email.
It indexes your email and allows you to easily search for text, file attachments and shows you information about your contacts not found in Outlook. Now XOBNI has added support for third party platforms such as Yahoo Mail, Facebook, Skype and Hoovers.
Xobni Lets Outlook Users Search Yahoo! Mail; Leverages Facebook Platform to Bring Social Data, Status Messages and Photos into Outlook Sidebar.
Many companies have found a direct correlation between customer satisfaction and employee satisfaction. Companies like Disney and FedEx are known for their strong customer service. They understand that to provide outstanding customer service, employees must be empowered.
Empowering employee’s means giving them or someone who manages them the authority to do whatever it takes to satisfy the customer. Often you have to trust your employees to make the right decision without waiting for management to provide approval.
This level of empowerment requires that employees be trained to recognize and act on opportunities to improve customer service. Managers must remove the constraints that keep employees from making decisions on their own. They also must give the employees the confidence that their contributions do make a difference.
It is not just “being nice” to employees that leads them to provide better customer service. The continuous improvement of the organizational processes removes many hassles that produce disgruntled employees, who in turn produce dissatisfied customers.
Empowered Employees
Some of the benefits of employee empowerment for the employee include:
- Workers feel they are given the opportunity to do what they do best every day.
- They believe their opinion counts.
- They sense their fellow workers are committed to quality.
- They’ve made a direct connection between their work and the company’s mission.
Do often feel overwhelmed by the amount of work you have to do? Do you sometimes forget to do something important? If so you are not alone. Most of us work in an environment of information overload. One of the most useful tools to tackle this problem are To-Do lists.
To-Do lists are organized and prioritized lists of everything you have to do. You can have as many to-do lists as you need. It is better if you separate your work, home and personal lists. While you may not want to become a full-time getting things done (GTD) type person, starting to keep a to-do list is a good first step in time management.
There are many options for to-do lists. First let’s look at electronic options.
