For IT quality of service is not just for networks anymore. IT is now a service based organization. IT should follow quality management system practices and principles for the products and services it provides since they are vital to the performance of the business. Most best practices used in IT today define a quality management system (QMS). A QMS defines the standards of quality used within … [Read more...]
How To Improve IT Customer Service
Over the years IT has evolved and become more customer service oriented. No longer is an IT department just about keeping the hardware and software running. We serve customers within the organization with products, services and solutions. Gone are the days when IT was disconnected from the business. IT is now an integral part of the business and has many customers, both internal and external. … [Read more...]
Zephyr v2.5 Software Test Management for the Enterprise
Software quality assurance (QA) ensures that quality software is produced, delivered on time and within budget requirements. Software must meet or exceed the expectations of the end use and be maintainable. The best way to ensure your department is producing quality software is end-to-end management of the testing lifecycle. A comprehensive test management system gives you the tools to manage … [Read more...]
A 5’S System for Your Service Depot
People make improvements in their lives every day. They improve their home, their health, their car and everything around them that can make their life better. Why not apply this same principle in the workplace? Why not improve the environment you work in 40 hours or more a week? Why not setup a system that helps you work smarter, not harder? 5S is a reference to a list of five Japanese words … [Read more...]