According to a recent survey many IT users in the U.S. and U.K. are “underwhelmed” with SaaS. Software as a Service (SaaS) has gained in popularity as IT looks to cut costs, however it seems a lot of customers are not yet fully satisfied with the results. The Gartner survey of users and prospective users [...]
Zephyr v2.5 Software Test Management for the Enterprise
Software quality assurance (QA) ensures that quality software is produced, delivered on time and within budget requirements. Software must meet or exceed the expectations of the end use and be maintainable. The best way to ensure your department is producing quality software is end-to-end management of the testing lifecycle. A comprehensive test management system gives [...]
Service-Now Wins 2009 Service Desk Institute Award
Service-now.com, the pioneer of modern SaaS for IT service automation, today announced it has been named the winner of the Service Desk Institute 2009 IT Service & Support Technology Supplier of the Year award. For the first time ever, SDI surveyed end users to determine the IT service management market’s favorite vendors. Service-now.com and three [...]
Track Service Delivery Problems in Real Time With Kinetic Data
Kinetic Data, the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced the availability of Kinetic Response, a new problem collaboration tool that tracks service delivery issues and enables teams to work together—online and in real time—to resolve problems. The product also provides [...]
Verdiem Announces PC Power Management Pack for Microsoft System Center Configuration Manager 2007
Enables IT Pros to Seamlessly Transition PC Power States Within Microsoft Configuration Manager to Ensure Reliable Software Distribution and Patch Management While Reducing PC Energy Costs Up To 60% Verdiem, the leading provider of enterprise PC power management software solutions has released its Power Management Pack for Microsoft System Center Configuration Manager2007. Utilizing Verdiem’s Power [...]
Numara Track-It! 9 Includes Change Management and Better ITIL Support
Numara® Software, Inc., a leader in service desk management solutions for IT professionals, today announced the latest version of Numara® Track-It!®, the world’s most widely installed help desk software and asset management solution, which is used at nearly 50,000 customer sites around the globe. With unmatched ease-of-use and integrated automation, Numara Track-It! 9 delivers even [...]
Sunrise Software’s Sostenuto ITSM Solution Verified by Independent Testing Lab
Sunrise Software has today published a report following testing conducted by Broadband-Testing Labs, that validates its claims that its Sostenuto IT Service Management (ITSM) solution is one of the most flexible and versatile products available on the market today. Broadband Testing Lab’s report provides an overview of the modules that make up Sunrise Sostenuto ITSM [...]
IT Symphony Communications Solutions Product of the Year
Change Dynamics, a leading provider of IT service management software and solutions for Fortune 1000 or Russell 2000 companies, announced today that Technology Marketing Corporation (TMC) has named Change Dynamics’ IT Symphony as a recipient of a 2008 Communications Solutions Product of the Year Award. Accolades were bestowed upon the company for IT Symphony’s ability [...]
PC Power Management Solutions
In a recent report from Forrester Research 69 percent of IT leaders surveyed reported they had not implemented any enterprise wide power management initiatives. Despite the cries to “Green IT” it appears most IT departments still do not get it. One area that IT can reduce energy costs is with PCs. The US Environmental Protection [...]
LiveTime releases 64 bit ITIL Service Management Virtual Appliance
ITIL Service Management and Help Desk Virtual appliance now supports VMware, Virtual Box and XenServer 5.0 and the Open Virtualization Format (OVF). LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today released version 5.5 of its highly integrated virtual appliance. The latest version of LiveTime’s JeOS (Just [...]