Numara Software, Inc., a leader in service desk management solutions for IT professionals, announced today that Numara FootPrints 9 has received a 2008 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982.
Numara FootPrints 9 is the latest version of the Numara Software award-winning service desk management solution. The new version features new, expanded support for IT Infrastructure Library (ITIL) version 3 service lifecycle best practices and extensive usability enhancements, including Numara FootPrints Mobile - a unique mobile help desk feature giving IT professionals the freedom to access accounts and address issues without being restricted to one location.
The release further demonstrates the company’s ongoing focus on delivering advanced technology to its customers at an affordable price, and helping service organizations deliver a world-class experience to their service customers.
“We’re honored that Numara FootPrints continues to be recognized as one of the most innovative products on the market,” said David Weiss, president and CEO of Numara Software. “Numara FootPrints 9 is an incredibly practical and flexible IT Service Management solution, and receiving this award is a testament to the company’s focus on its customers, and helping them solve their most complex IT service desk needs.”
“I am pleased to honor Numara Software for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them,” said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions. “For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements.”
The 11th Annual Product of the Year Award winners will be featured in the January 2009 issue of Customer Interaction Solutions magazine.
For more information about the Customer Interaction Solutions’ 2008 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
Numara FootPrints 9 is offered in either an on-premise license or hosted. For more information, including a complete list of features or to download a trial version, please visit: www.numarasoftware.com/FootPrints.asp.
About Numara Software
Serving over 50,000 customer sites worldwide, Numara Software is a global leader in providing practical software solutions for service management to IT professionals. From a single technician running a help desk to 1000 technicians managing a complex service desk, IT organizations of all sizes trust our award-winning solutions, featuring Numara Track-It! and Numara FootPrints, to track requests, automate workflows and support internal and external customers.
Unlike other complex, difficult-to-implement, and costly products, we offer robust, affordable and easy-to-use solutions that can be quickly deployed without disruption to your business. Our flexible solutions can be implemented right out of the box or configured to match your unique IT environment and business processes. They can also be leveraged to support non-IT operations, such as human resources and facilities, allowing you to optimize your investments in licensing, maintenance, training, and support.
We’re passionate about helping people successfully manage their IT environments. Find out how we can help you by visiting: www.numarasoftware.com.
Method123 Ltd has announced the release of its new software for project teams.
The “Method123 Project Management Methodology” (or MPMM) is a software toolset for organizations that run multiple projects at the same time. These organizations usually need to implement projects in a standard manner, using best practice project processes. MPMM contains such processes to ensure that projects are always run in the same way.
“Project management can be chaos at times,” says Jason Westland, CEO of Method123. “Everyone is scrambling for time, money and resources to try and achieve an objective that the organization is dependent on meeting. Most successful organizations attempt to control this chaos by implementing projects in a standard manner. “
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Web Help Desk, a leading cross-platform help desk software solution, today announced the release of a Free Edition of it’s web-based incident management software for small business, K-12 institutions, and small government organizations. The Free Edition has no trial period or expiration date, is completely free from ads, and includes one full year of help desk software upgrades.
Enterprise customers and service providers can reduce costs and increase the time to market if they close the gap between IT and operations. Business Process Framework (eTOM) Version 8.0 is aimed at helping close that gap.
TM Forum announced today Release 8.0 of the Business Process Framework (eTOM). This landmark version incorporates the itSMF’s ITIL best practices to address the long-standing disconnect between IT and traditional communications operations environments. With the latest iteration of the Business Process Framework, service providers can build ITIL-compliant business models and customer front ends.
“Because ITIL is now embedded throughout the functional decompositions of the Business Process Framework, TM Forum can help service providers and their customers create a single, consistent process model for IT and operations,” says TM Forum President Martin Creaner. With this “common view,” ITIL best practices for service management are modeled as “policies” that enterprises can apply to their businesses.
Sunrise Software, a leading independent provider of IT Service Management (ITSM) solutions, today announced a new subscription pricing model designed to help organizations budget for ITIL in a tougher economic climate. The offering combines the benefits of on-premise, hosted software and Software as a Service (SaaS) models for Sunrise’s range of ITSM/ITIL software solutions. The introduction of Sunrise Software’s subscription pricing model means that although customers will rent the appropriate software, it will remain hosted and maintained at the customer site.
Under the terms of Sunrise Software’s new subscription pricing model, customers can benefit from the lower capital expenditure of a SaaS model, but still enjoy the complete control and configurability of an on-premise model. There is just one upfront payment for project and training costs, followed by an annual subscription to the software.
In a partnership with Altosoft that enables new levels of real-time process automation analytics, Opalis software had delivered an industry first with its business centric IT initiative.
Opalis Software Inc., the independent market leader in IT process automation software, today announced a next generation of process automation analytics that will enable enterprise IT organizations to achieve shared visibility into IT process performance, systems and services with their business partners. Enterprise customers will benefit with new levels of transparency between lines of business and IT and improved business agility through increased IT responsiveness.
The Business Process Centric IT (BPC IT) initiative links business process metrics and KPIs with IT process automation. The result is the industry’s first solution to enable customers to understand and analyze the impact of the IT environment on business process performance.
Available December 1, 2008, from Opalis, the Business Process Centric (BPC) IT Dashboard features Opalis IT Process Automation solutions combined with advanced, process-aware business intelligence (BI) technology from Opalis’ OEM partner, Altosoft.
The BPC IT Dashboard empowers executives, business users and IT staff by linking operational IT and business process metrics into a single view where organizations can track and monitor process performance across IT systems and services, visualize real-time activity across heterogeneous systems and vendors, and ensure compliance with business process KPIs, SLAs and IT policies.
At CA World 2008 in Las Vegas CA announced the release of CA Service Desk Manager r12. This release unifies seven typically separate products into one to drive greater value for IT.
CA has announced the planned release of CA Service Desk Manager r12, which is designed to unify into one product what other vendors sell as separate products, including service desk, change management, configuration management database (CMDB), application dependency mapping, knowledge management, support automation, and analytics.
The planned combination of this industry-leading functionality with newly published, standardized best practices is designed to help CA customers more quickly and cost-effectively implement a holistic approach to service management. CA also plans new functionality in CA Service Desk Manager r12, including CA CMDB r12 which is being designed to better manage risk associated with changes to the IT environment.
“The complexity and demand on IT service support requires offerings beyond basic core service desk products, which today tend to require the expense and time to justify purchasing multiple add-on products. For example, while the benefits of knowledge management in reducing downtime and reducing costs through user call defection are well known, full-function knowledge management is typically a separate, extra-cost item,” said Kris Brittain, research vice president, Gartner, Inc. “This piecemeal, multi-product approach to service desks, Gartner believes, is falling out of favor as comprehensive, full-function solutions will become the industry norm.”
Numara Software, Inc., a leading, worldwide provider of practical IT service management software, today announced the release of Numara FootPrints 9, the latest version of its award-winning Numara FootPrints service desk management solution.
Featuring new and expanded support for IT Infrastructure Library (ITIL) version 3 service lifecycle best practices and extensive usability enhancements, including powerful new mobile technology, this release further demonstrates the company’s continued focus on delivering advanced functionality to its customers at an affordable price and helping service organizations deliver a world-class experience to their service customers.
“Throughout organizations of all sizes, IT managers are struggling to fully support their business’ complex needs within a constrained budget,” said David Weiss, president and CEO of Numara Software. “That’s why we’re dedicated to helping our customers implement the most practical and flexible IT Service Management solutions available, and the latest release of Numara FootPrints 9 with the new Service Catalog and Mobility solutions along with the Preventive Maintenance module is another example of this dedication.”
“I think the Numara Software approach to the IT service desk is just what mid-market and departments within larger enterprises need,” said Paul Burns, senior analyst, Enterprise Management Associates. “Numara Software is focused on providing practical and easy-to-use solutions, which is exactly what these markets appreciate. With the latest release of Numara FootPrints, the company has hit on a variety of transforming capabilities, especially the integration of their new Service Catalog with the CMDB.”
MacsDesign Studio LLC, an industry-pioneering provider of the comprehensive IT help desk software, Web Help Desk, today announced integration with LANrev Client Manager, a leading cross-platform client and patch management software suite.
The new integration delivers scheduled imports of asset discovery data from LANrev to the Web Help Desk back-end database and instant access to the LANrev Admin application from within the Web Help Desk browser-based interface.
Automated imports of LANrev’s reliable asset discovery data into the Web Help Desk provide support personnel with up-to-date hardware and software details for the computer identified in the service desk ticket.
If additional software license management analysis is required or software patches need to be deployed, Web Help Desk provides instant, asset-specific accessibility to the the LANrev Admin application.
SAManage, a leading provider of on-demand IT Management solutions, announced today that over one million assets are now managed through the company’s SaaS IT Asset Management platform.
Companies in 56 countries around the world are using the SAManage on-demand service to manage their PC and software assets. Over 50,000 different software titles from over 7,000 manufacturers are tracked and managed using SAManage, which helps companies organize software licenses as well as detect unauthorized and unlicensed software installations.
“We help companies ensure their IT assets are used for their intended purposes,” explains Doron Gordon, SAManage’s CEO. “We have already detected over 16,000 IT risks including unprotected computers, games and file sharing programs, and license compliance gaps. By helping companies detect these risks and remediate them, we allow them to protect their IT investments, regain employee productivity, and reduce the risk of a software audit.”
Delivered as an on-demand service with no software or servers to manage, SAManage is easily deployed across multiple locations within minutes, making it easy for companies of all sizes to establish IT governance, control, and compliance. “With summary reports reflecting areas that actually matter and the benefit of having the audit results stored securely off-site, SAManage delivers real and tangible value,” says Micha Katz, head of technology at 10X Investments.
