Evergreen Systems announced a new product offer that combines Evergreen’s process improvement consulting with HP’s Data Center Automation enterprise software offering. The integrated, solution-oriented offer guarantees prospects a return on their technology investment through operations cost savings.
Evergreen’s announcement comes one day after HP announced major product upgrades to its Predictive Service Operations software, designed, according to HP, to “help CIOs adapt to new business directives in today’s challenging economic environment and help customers leverage the economic downturn into a strategic opportunity by modernizing and driving more efficiency into their IT organization.”
Evergreen’s CEO Don Casson commented, “This offer will allow clients to apply ITIL® best practices to data center operations, specifically server automation, and transform the data center using HP automation technology.
In a partnership with Altosoft that enables new levels of real-time process automation analytics, Opalis software had delivered an industry first with its business centric IT initiative.
Opalis Software Inc., the independent market leader in IT process automation software, today announced a next generation of process automation analytics that will enable enterprise IT organizations to achieve shared visibility into IT process performance, systems and services with their business partners. Enterprise customers will benefit with new levels of transparency between lines of business and IT and improved business agility through increased IT responsiveness.
The Business Process Centric IT (BPC IT) initiative links business process metrics and KPIs with IT process automation. The result is the industry’s first solution to enable customers to understand and analyze the impact of the IT environment on business process performance.
Available December 1, 2008, from Opalis, the Business Process Centric (BPC) IT Dashboard features Opalis IT Process Automation solutions combined with advanced, process-aware business intelligence (BI) technology from Opalis’ OEM partner, Altosoft.
The BPC IT Dashboard empowers executives, business users and IT staff by linking operational IT and business process metrics into a single view where organizations can track and monitor process performance across IT systems and services, visualize real-time activity across heterogeneous systems and vendors, and ensure compliance with business process KPIs, SLAs and IT policies.
Today at a launch event in San Francisco, Stephen Elop, president of the Microsoft Business Division announced the availability of Microsoft Exchange Online and Microsoft SharePoint Online for businesses of all sizes in the United States.
These subscription services offer businesses a new way to purchase, deploy and manage the industry-leading e-mail and calendaring solution, and the industry-leading solution for portals and collaboration.
Microsoft Business Productivity Online Standard Suite is a set of messaging and collaboration solutions hosted by Microsoft, and consists of Exchange Online, SharePoint Online, Office Live Meeting, and Office Communications Online (coming soon).
These online services are designed to give your business streamlined communication with high availability, comprehensive security, and simplified IT management. Your business benefits from always up-to-date technologies that are deployed rapidly, maximizing your valuable IT resources and reducing your need for infrastructure investments.
Many IT organizations today are looking to become more reliable and productive in the area of IT Service Management (ITSM) and ITIL initiatives. IT optimization of the design, develop and deploy processes offers many benefits.
Consulting-Portal, a leading IT Service Management (ITSM) Process Design and Implementation company has used its extensive base of ITSM experience to produce a toolkit that allows ITSM and ITIL practitioners to lower the cost of their ITSM and ITIL initiatives while achieving immediate and tangible benefits.
This solution will debut during a webinar on November 12, 2008 entitled: Assess, Design and Measure: Establishing the Framework for Continual Service Improvement.
This webinar, hosted by David Mainville, CEO of Consulting-Portal will include “do it yourself” techniques for benchmarking your Processes, the design and documentation of your ITSM Processes, as well as establishing a dashboard for ITSM Metrics.
With no upfront costs, the program provides easy access to software development tools and technologies to build solutions spanning the PC, Web and phone.
Microsoft Corp. today unveiled Microsoft BizSpark a global program designed to help accelerate the success of entrepreneurs and early-stage startups. BizSpark provides startups and entrepreneurs with fast and easy access to current full-featured Microsoft development tools and production licenses of server products with no upfront costs and minimal requirements.
BizSpark also provides technical support and market visibility. BizSpark is structured to take advantage of the resources and support of a global network of hundreds of organizations such as economic development agencies, university incubators, hosters and investors, including The National Venture Capital Association (NVCA) and The Indus Entrepreneurs (TiE). These BizSpark Network Partners provide guidance, mentorship and resources to help drive startup success.
“Entrepreneurs play a vital role in driving innovation and creating the kinds of new jobs that are essential to sustainable economic growth,” said Steve Ballmer, Microsoft CEO. “Microsoft BizSpark is an exciting way for us to help provide business startups with the development tools, advice and exposure they need. We look forward to working with organizations and development agencies around the globe to foster entrepreneurship and help new companies succeed.”
EMC Corporation has announced two new software solutions aimed at helping customers automate configuration and compliance management across their physical and virtual information infrastructures.
Announced today, EMC Server Configuration Manager and EMC Configuration Analytics Manager provide customers with a unified approach for managing their IT infrastructures – including servers, networks, storage and applications – driving IT operational efficiencies, full compliance oversight, reduced business risk and continuous improvement.
In Server Configuration Manager, users can automatically discover and maintain detailed server configuration data. The solution includes pre-packaged compliance analysis tools and is able to automate remediation through its “right-click fix” capability.
In Configuration Analytics Manager, users can turn raw data into useful business information by tracking configuration changes over time and measuring key performance indicators to assist in continuous IT improvement.
Network Device Compliance with Server Configuration Manager
Changing your Service Desk solution can be a large project with many challenges. The ideal is to improve customer service, while reducing costs and making the transition as painless as possible. Many companies also want to adopt ITIL processes into their Service Desk. For Orrick, the SaaS solution Service-Now.com was the choice.
Orrick a global law firm with clients in more than 100 countries recently faced this challange. Their Service Desk provides service to 2400 Orrick lawyers, staff and business partners around the world, 24×7x365.
Orrick was recently named a finalist for the itSMF Project of the Year award at itSMF USA Fusion 2008. Here is an overview of how Orrick handled this challenge and the benifits they have seen.
Challenge
- Set out to reduce licensing costs on an aging IT service desk application.
- Legacy service desk did not accommodate Orrick IT service processes.
- Initial internal resistance to service desk replacement and full-scale process change.
Animus Solutions, a vendor-neutral provider of IT asset management and service management consulting, and RF Code, a leader in automating physical asset tracking, announced an alliance that will help organizations incorporate the use of active RFID extensively into a broad range of IT asset processes.
These processes include asset identification and tracking for instant inventory and audit. Active RFID is a widely used technology providing instantaneous inventory access to all physical assets that are managed. RF Code’s customers and partners use its active RFID-based solutions in a variety of applications, including IT asset tracking, real-time inventory, tracking/ordering, inventory audits, personnel tracking and security and across major industries such as healthcare, retail, and manufacturing.
“The use of active RFID technology has barely cracked the surface for IT asset business processes,” stated Walter Darrough, Vice President of Sales and Business Development for Animus Solutions. “Through this alliance with RF Code, we will use our expertise to help RF Code customers and partners realize the additional value from their investment in the technology by expanding usage into service management and best practices for IT asset management.”
It is Monday morning and for whatever reason you can not seem to get going. Here are 10 techniques to spark your mind at work and get your day off to a positive start.
1. Commit to a quick win. Think of a task you know you can get done quickly and do it. You will jump start your brain and get satisfaction from getting a task out of the way.
2. Take a break. You’ve been at work for less than an hour and you are already stressed out. Take a walk to a quiet place and gather your thoughts for 15 minutes. You will relieve some of your stress and removed from the stress environment you can gather your thoughts on how to deal with the issues in a productive manner.
Digital Fuel, an IT Service Management solutions company, today announced the industry’s first pre-defined IT service portfolio and catalog, providing customers with immediate online access to a dynamic, fully populated catalog built on years of service management expertise and best practices.
Built on Digital Fuel’s ServiceFlow, the global standard for managing services as a business, the new solution provides enterprises with the foundation for their IT service management and ITIL initiatives to drive service excellence at lower costs.
With Digital Fuel’s Pre-defined IT Service Portfolio and Catalog, enterprises can instantly adopt a fully pre-defined IT service catalog that includes all of the core services commonly offered by an IT organization, including applications, data center, end-user computing, network and telephony, professional services, service desk and many others. Within minutes, any organization can set up a complete service catalog with a full suite of service lines, a process that can typically take many months to achieve.
