Resources for IT Managers
As a manager one of the best tools you can use is a to-do list. A list of any task, objectives and goals you need to prioritize and complete. They help keep your management tasks organized and on track. Humans are visual creatures so it is not surprising that we use so many visual tools [...]
As managers we must deal with a lot of paperwork and information from a variety of sources. Without a good information management system you can have a hard time finding something when you need it. The system detailed here will take all of the data on a specific subject and put it in one easy [...]
To-do lists, task list, don’t forget lists. We all use lists of some type to remind us and organize our tasks. Learning how to create and better use these lists will make them more usable to us and more efficient to create. Gina Trapani author and founding editor of Lifehacker wrote an excellent article for [...]
There are several news sites that now offer content only to paid subscribers. The Wall Street Journal is an example. If you are not a subscriber you can only read a preview of the content. To read the full article you must subscribe to the site. Fortunately there is a way around this so you [...]
Most help desk software has a box where the resolution to an incident is placed. This tells the person who is going to resolve the problem exactly how it should be resolved. Leaving it up to each individual to use their own language and terms to describe the resolution can lead to errors and delays. [...]
In the IT world working under pressure is a daily occurrence. Knowing the steps to take when faced with an issue can greatly reduce the stress of working under pressure. Deadlines, project changes, unforeseen obstacles, critical outages are only a few of the stressful issues that can arise in the IT world. We face these [...]
According to a recent survey many IT users in the U.S. and U.K. are “underwhelmed” with SaaS. Software as a Service (SaaS) has gained in popularity as IT looks to cut costs, however it seems a lot of customers are not yet fully satisfied with the results. The Gartner survey of users and prospective users [...]
As companies look for ways to cut expenses and capital costs during the economic downturn, interest in strategic document outsourcing has grown, according to Gartner, Inc. However, organizations must ensure that outsourcing print and electronic document publishing improves customer communications without sacrificing quality, efficiency and confidentiality. Strategic document outsourcing is the subset of business process [...]
Microsoft Corp. today announced the availability of Microsoft BizTalk Server 2009, the company’s enterprise integration and connectivity server solution. In its sixth release, BizTalk Server is already being used by 90 percent of Global 100 customers to integrate systems and automate processes. BizTalk Server 2009 delivers new capabilities to help customers more effectively integrate disparate [...]
Global 360, a leading provider of Process and Document Management solutions, has announced viewPoint™, the industry’s first Persona-based Business Process Management (BPM) approach for delivering applications that address the needs of each user in the process. To develop its Persona-based BPM approach, Global 360 leveraged extensive field research conducted with user- and interaction-design experts for [...]