The IBM Service Management Simulator is an immersive learning game where players learn through a variety of hands-on sessions, experiencing issues affecting service management and corporate profitability in a simulated, virtual organization.
With each game session, the participants actively experience how practical process improvements can help operations meet service level agreement (SLA) targets and enhance overall corporate service management and profitability.
Through the virtual simulation experience, you will gain a better understanding of the challenges facing different people in a company from the CEO to technical support, the value of processes and tools, and how various parts of the company positively and negatively impacted the hypothetical company’s performance.
ITIL (Information Technology Infrastructure Library) is a process-based methodology that delivers a set of IT service management best practices that can help you align your IT with your business requirements, improve service quality, and lower the long-term cost of IT service provision.
These best practices are applicable to all IT organizations, no matter what their size or what technology they use. Originally developed by the British government in the late 1980s, today ITIL is the world’s most widely accepted approach to IT service management.
To play visit the IBM Service Management Simulator web site.