I think this is an interesting statement, “Gartner said that it is not necessarily advocating that organizations automatically revert to the same management techniques they were using in the years leading up to the recession.” The market has changed and SaaS has become a well-known option for many business users. It leaves open the question of how IT should reinvent their role ….not just their new product/project process. In the age of SaaS and cloud computing, all the delivery options for new software don’t necessarily go through an IT dept.