It was a very interesting post about IT relating to ER 🙂 yes, I can totally agree with that. Personally I have described it as firefighting…putting out fires here and there. Firefighting is unplanned, yet structured way to manage all sorts of problems, big or small.

Right now I work in a company that develops software for IT support, that in my opinoin has potential to change the industry. What if you could get a a detailed preview of a set of problems delivered to your ticketing system (e.g. email) that allows you to identify, prevent and fix IT issues faster and more efficiently? Would that kind of product be industry changing? And as a bonus, it would be possible to offer a high margin “computer health check” service to companies and consumers alike?

I dont want to sound like Im advertising or selling this product… but would appreciate comments and feedback about it so that we could improve it and make it even more useful for the IT support people.

Thanks for reading my comments.

Best Regards,
Nanna Moilanen