Service Desk Solution Provider Wins ContactCenterWorld.com Award for Second Year in a Row
Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced that it has been voted ‘Best in Class’ for its help-desk solution by ContactCenterWorld.com members. ContactCenterWorld.com, a global support organization for contact center industry professionals, recognized winners at its Members’ Choice Awards in June. Numara Software also received the ‘Best New Product’ Award for one of the company’s flagship products, Numara FootPrints.
“ContactCenterWorld.com’s Members’ Choice Awards continues to be one of the industry’s top honors, and we’re pleased to be consistently named among their premier providers,” said David Weiss, CEO, Numara Software, Inc. “These awards recognize the effort we put into our new product, Numara FootPrints 8, and our mission of providing a superior customer experience by incorporating solutions that meet the complex demands faced by IT service desk and customer support professionals.”
Last year, Numara Software was awarded ‘Best in Class Customer Service’ for its Help Desk Solution and also received the ‘First Class Customer Service’ Award for its multi-channel solutions. Numara FootPrints 8 is the latest recipient of the ContactCenterWorld.com award, which is the company’s 100% web-based comprehensive service desk management solution. Numara Software continues to be elected ‘Best in Class’ by adapting product features that are most-valued by its customers, such as streamlined ITIL enablement tools and powerful workflow automation, along with bold usability features and advanced customization options. By allowing organizations to centrally track, manage and monitor service desk communications through multiple channels, both customers and support staff reach new levels of service and satisfaction.
“These are the vendors whom we should make sure are on our short list when we look for solutions because clearly they have very satisfied customers,” said Raj Wadhwani, president of ContactCenterWorld.com.
The Members’ Choice Awards are based entirely on customer feedback and recognize industry solution providers who sell products or services to contact centers. Winners are those vendors who receive the highest average scores (on a ten-point scale) as voted by their customers. ‘Best in Class’ is awarded to those vendors who score the highest in their respective categories while First Class honors are awarded to vendors scoring an average of eight or higher.
For more information visit the Numara web site.